Technical Support Advisor - Bilingual

Elevate customer satisfaction as a Bilingual Technical Support Advisor at Xplore Inc. in Cornwall, ON. This role combines customer service with technical troubleshooting to assist clients with their Xplore services.

As a key member of the Customer Care team, you will engage with customers to resolve their inquiries and technical concerns. Prior experience isn’t necessary since comprehensive training is provided. Candidates who thrive in fast-paced environments and enjoy problem-solving will excel in this position.

Key Responsibilities:

• Respond to customer inquiries professionally and courteously

• Assist with technical troubleshooting for Fibre internet

• Document customer interactions and troubleshooting steps

• Identify service changes and provide relevant product recommendations

• Escalate complex issues to technical specialists

Requirements:

• Bilingual in French and English

• Previous experience in customer service is an asset

• Demonstrated interest in technology and troubleshooting

• Strong organizational skills and attention to detail

• Ability to work independently and manage time efficiently

Deliver exceptional customer service alongside technical support at Xplore in Cornwall.
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