Desktop Support Specialist

Job Title:

Enterprise Technology Specialist

Location:

Edmonton Type:
Contract (Until Sept 30, 2026, with possible extension)

Hours:

Monday–Friday, 7.25 hours/day Pay Rate: CAD 25-35/hr on T4

Role Overview We are seeking an Enterprise Technology Specialist to support and maintain enterprise systems, ensuring secure, reliable, and efficient access to technology across the organization. This role focuses on technical support, endpoint management, Microsoft 365 administration, and continuous improvement of IT services.

Key Responsibilities Technology Support & Operations

Provide end‑user technical support (onsite & remote)

Configure and deploy devices, workstations, and enterprise hardware

Maintain meeting rooms, printers, and IT equipment

Support users with training and guidance

Coordinate with external vendors

Endpoint Management & Security

Manage endpoint devices (Intune or equivalent)

Monitor and enforce security policies andpliance

Troubleshoot deployment and configuration issues

Test system changes before rollout and maintain documentation

Microsoft 365 Administration

Administer M365 services (Exchange, Teams, SharePoint, Entra )

Manage user access and permissions

Provide executive-level support where required

Support web CMS and related platforms

Technical Advisory

Evaluate new tools and technologies

Rmend solutions aligned with security and operational needs

Identify system risks and act as technical lead for assigned areas

Collaboration & Continuous Improvement

Work with cross‑functional teams to improve IT services

Contribute to process improvements and knowledge sharing

Key Deliverables

Reliable and secure IT operations

Timely resolution of service requests

Accurate documentation and configurations

Strong data security andpliance

Positive end‑user experience

Required Experience

3–5 years of experience in enterprise IT support environments

Hands‑on experience with:
Microsoft 365 administration (Exchange, Teams, SharePoint, Entra )Endpoint/device management (Intune or similar)
Identity and access management

Experience in technical support/customer-facing IT roles

Nice to Have

Experience with security policies,pliance, or regulated environments

Experience in privacy/security‑focused organizations

Certifications (Preferred)

Microsoft 365 Certifications

Microsoft Endpoint Administrator (MD‑102)

Microsoft Security Certifications (SC‑900, SC‑300, SC‑200)