Entry-Level IT Support Specialist

Join GAM Tech as an Entry-Level IT Support Specialist, an exciting role for aspiring tech enthusiasts. You will provide front-line support and help clients resolve IT issues effectively.

In this pivotal role within the Service Delivery team, you will manage client interactions and troubleshoot various technical challenges. Your success will rely on effective communication and a commitment to service excellence. Emphasis will be placed on logging inquiries accurately and collaborating with other support teams.

Key Responsibilities:

• Act as the first contact for clients seeking support

• Diagnose and resolve software and hardware problems

• Document client requests and solutions in HaloPSA

• Deliver timely communication to users about progress

• Contribute to knowledge base improvements

Requirements:

• 1+ years in an IT support or help desk role

• Familiarity with Windows, Active Directory, and Office 365

• Strong problem-solving abilities

• Professional communication skills

• Willingness to learn and advance technologically

Your dedication to IT service will help maintain GAM Tech's high support standards.
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