Help Desk Technician IT Team

Position: Help Desk Technician with IT Team
Location: St. Albert

Become a valuable part of our IT support team in St. Albert, Alberta as a Help Desk Technician. Provide hands-on support while troubleshooting a variety of technical issues for users.

We're seeking a Help Desk Technician to support end users across multiple Edmonton locations. This role involves addressing technical issues related to hardware, software, and network connectivity in Microsoft Windows environments. You'll also execute user account management tasks in Active Directory and assist with Microsoft 365 applications to maintain efficiency.

Key Responsibilities:

• Deliver first and second-level technical support to users

• Diagnose hardware and software issues accurately

• Manage Active Directory accounts and permissions

• Support Microsoft 365 applications including Teams and One Drive

• Travel to local sites for on-site troubleshooting

Requirements:

• Background in Help Desk or IT support roles

• Strong communication and customer service expertise

• Experience with Windows 10/11

• Understanding of networking fundamentals like DNS and DHCP

• Must have a valid driver's license for local travel

Enhance your problem-solving skills and contribute to a supportive workplace culture in this Help Desk Technician role.
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