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Service Delivery Lead – ITIL & Incidents

Job in Edmonton, Alberta, Canada
Listing for: Public Value
Full Time position
Listed on 2026-09-10
Job specializations:
  • IT/Tech
    IT Support, IT Project Manager, IT Consultant, Systems Analyst
Job Description & How to Apply Below
Position: 24/7 Service Delivery Lead – ITIL & Incidents
World Wide Technology (WWT) is seeking an experienced professional to provide operational oversight for Managed Services clients. You will participate in 24x7 on-call rotations and drive incident, problem, and change management across multiple projects.
The role requires strong ITIL fundamentals, excellent documentation, and the ability to communicate with customers and cross-functional teams. This position is based in Canada, with on-site responsibilities and a focus on service quality.

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