Senior IT Technical Business Analyst

Project Overview:
The Senior Business and Change Management Analyst provides strategic business analysis, organizational change management, process improvement, business intelligence, and application support services to support the achievement of the objectives of the Appeals Commission for Workers Compensation. This role is responsible for ensuring business processes, systems, programs, and services are effectively developed, enhanced, maintained, and adopted across the organization.

The position supports the IT Project Manager during the planning, coordination, and delivery of complex initiatives from project initiation through implementation and post-deployment stabilization. The incumbent works closely with business stakeholders, project teams, leadership, and technical resources to identify business needs, develop solutions, and successfully guide organizational change. Activities typically include business process review and re-engineering, policy and business rule analysis, requirements gathering, stakeholder engagement, change impact assessments, communications, training, resistance management, and adoption planning.

The Senior Business and Change Management Analyst is expected to spend 60% of the time working on Business Analysis tasks and 40% of the time working as a Change Management specialist, however, these allocations are subject to change based on project need

Must Haves:

5 years Demonstrated experience in developing integrated plans, portfolio and project reporting and communicating progress to senior executives.

5 years Experience assisting clients to execute strategies with technology, process, organizational design and IT operations.

5 years Experience in a project management role.

5 years Experience in the development of project documents for a wide variety of initiatives and projects (strategic, business improvement, information technology, etc.) that adhere to legislative, legal and audit requirements for content management systems.

5 years Experience supporting and collaborating directly with stakeholders, external (public users) and internal business areas. Ability to co-ordinate and communicate necessary information well to all clients.

5 years Experience with various software development methodologies (i.e. agile, waterfall, scrum, Kanban, etc.).

5 years Experience working with cross-functional teams to understand detailed requirements and align the design to product vision and user needs.

5 years Senior leadership experience defining project scope, goals and deliverables such as roadmaps, governance, briefing notes, and business cases that support project goals in collaboration with business stakeholders.

5 years Experience leading project governance, change management and communication activities.

Nice to Haves:

Active PMP certification as issued by the Project Management Institute or equivalent (attach a copy of the certificate).

Active Certified Scrum Master certification (please attach)

5 years Demonstrated experience with data integration between clinical applications

5 years Demonstrated experience working as a Change Manager on a large complex custom software application development project in an environment of similar size and complexity to the Government of Alberta.

5 years Experience in the analysis, development, and integration of complex IT systems with a specific focus on the management of multiple data sources, web services, and legacy IT solutions.

5 years Experience in understanding complex businesses questions and framing the right analytical question to solve a business problem.

Specific Accountabilities:

Lead and support projects from inception through implementation to ensure improved program and service delivery aligns with divisional and organizational…