Level 2 IT Support & Systems Administrator

Level 2 IT Support & Systems Administrator
Edmonton, AB or Remote Administration Full-time Sep 09, 2026

Level 2 IT Support & Systems Administrator

Premiere Suites is seeking a Level 2 IT Support & Systems Administrator to provide day-to-day technical support and administration across our corporate technology environment.

This role serves as a primary point of contact for employee technology support and is responsible for maintaining user accounts, devices, Microsoft 365 services, access permissions, and a range of business applications. The successful candidate will combine strong customer service and troubleshooting skills with hands-on systems administration experience and an ability to work independently in a multi-system environment.

The position will also support the administration and ongoing improvement of key business platforms such as Salesforce, Zendesk, SharePoint, Telus Business Connect, and other corporate applications.

Provide primary triage, troubleshooting, and resolution of employee IT support requests and tickets.

Diagnose and resolve hardware, operating system, Microsoft 365, application, connectivity, printer, and peripheral issues.

Provide remote technical support to employees across multiple locations.

Set up, configure, deploy, and reconfigure laptops and other end-user devices.

Install and configure approved software, applications, plugins, and services.

Escalate complex infrastructure, security, application, or integration issues when appropriate.

Maintain clear documentation of incidents, resolutions, configurations, and recurring issues.

Provide technical guidance to employees and help users effectively use company technology.

Create, modify, disable, and manage employee user accounts.

Manage passwords, account access, security groups, permissions, and user lifecycle activities.

Assign and modify Microsoft licensing based on approved requirements.

Support Microsoft Entra , including user access and permissions.

Assist with monitoring authentication and account-related security alerts and potentially compromised accounts.

Support Microsoft 365 applications and services, including Outlook, Teams, One Drive, and SharePoint.

Administer SharePoint access groups, permissions, and user access.

Assist with Exchange Online administration, including mailbox access, mail flow troubleshooting, and related user issues.

Monitor and maintain end-user devices to ensure they remain secure, patched, and operational.

Ensure operating systems, antivirus/security tools, and approved applications remain current.

Monitor device health, hardware condition, storage capacity, and performance.

Use remote management tools to troubleshoot devices and deploy software or updates.

Support device onboarding, replacement, reassignment, and offboarding processes.

Maintain accurate records of company devices, configurations, and assignments.

Provide day-to-day administration, user support, access management, and troubleshooting for Premiere Suites' business technology platforms, including Salesforce, Zendesk, SharePoint, Telus Business Connect, Adobe, Docu Sign, Quick Books Online, Pay Pal, GoDaddy, Cloudflare, Twilio, and other business applications adopted by the organization.

Create and modify users and permissions.

Troubleshoot user and configuration issues.

Support application configuration and routine administrative changes.

Coordinate with internal stakeholders and external vendors when issues require escalation.

Maintain documentation related to application configuration, access, and support procedures.

Identify recurring issues and opportunities to improve system usability and support processes.