Business​/Technical Analyst

Now Hiring:
Business/Technical Analyst

Join a team that prioritizes public service and where your work will make a meaningful impact within the community. Parkland County believes in the power of teamwork, approaching challenges with a solution-focused mindset, demonstrating a commitment to respect in all we do and a focus on safety for employees and all those we serve. If you share these values and are ready to contribute to a dynamic organization, we encourage you to consider this opportunity.

• Job Posting: #26-80
• Status:
  Permanent, Full-time
• Posting Closes:
  October 7, 2026 at 4:00 p.m.
• Schedule:
  
  35 hours/week (7 hours/day)

Working within the Technology & Digital Services department and reporting to the Manager, Business Applications & Enablement, the Business/Technical Analyst (BTA) supports Parkland County’s business and operational applications and processes. This position provides business and technical analysis and support services essential to the development, implementation and ongoing delivery and operation of the County’s application and technology investments. The Business/Technical Analyst must understand the detailed features and functions of an application from the user’s perspective and have a functional knowledge of its technical foundation, configuration, and data design while recognizing the importance of alignment with business and operational processes, objectives, and strategies.

This position applies proven communication, analytical, and creative problem-solving skills to support, enhance, and optimize applications and business processes throughout the solution delivery life cycle. This position continually engages with business shareholders and technical support resources to ensure the consistent delivery of high-quality, cost-effective, and user-centric applications and business solutions. Additionally, this position actively leads the comprehensive elicitation, analysis, and documentation of business requirements, processes, and priorities.

This position focuses on ensuring that the County’s applications, business and user processes, and operations are well-integrated, efficient, and provide measurable value for the County’s shareholders.

• Post-Secondary Diploma in Computer Science, Business or related technology discipline.
• Certified Business Analyst Professional (CBAP) or other Business Analyst designation is preferred.
• Information Technology Infrastructure Library (ITIL) certification would be considered an asset.
• A minimum of five (5) years of related experience in business analysis and application support, including configuration.
• Proficiency in Microsoft Office is required. Experience with Microsoft SharePoint and municipal government applications/ software and reporting tools would be considered an asset.
• Analytical ability with strong attention to detail and high level of accuracy is required. Must possess excellent customer service, troubleshooting for problem resolution, and communication skills. Must possess the ability to perform complex end to end solution delivery and maintenance.
• Experience with ERP’s, specifically D365 F&O, Fire Services CAD/RMS, Planning and Development solutions such as City View, and other recognized municipal software would be considered an asset.
• Experience or certification in Microsoft Azure or other cloud platforms and experience or certification in recognized/industry-standard software implementation and life cycle methodologies would be considered an asset.

• Ability to primarily work in-person at Parkland County Centre – 53109A HWY 779, Parkland County, AB.
• A valid class 5 driver’s license and satisfactory driver’s abstract provided upon hire.
• A…