Technical Support Representative at AVI-SPL

Become the first point of contact for customers as a Technical Support Representative with AVI-SPL. Manage service requests, troubleshooting, and vendor coordination to ensure high customer satisfaction.

In this role, you will intake customer inquiries through Service Now, coordinating solutions by identifying issues and dispatching field technicians. You will also manage hardware repair processes while ensuring compliance with Service Level Agreements (SLAs). Your contribution is vital to maintaining quality support and company standards.

Key Responsibilities:

• Monitor and prioritize customer requests to meet SLAs

• Communicate regularly with customers for effective follow-ups

• Oversee hardware repair coordination and vendor management

• Troubleshoot and resolve technical issues efficiently

• Utilize monitoring tools for proactive customer support

Requirements:

• High school diploma or equivalent experience

• 1-2 years of customer service expertise

• Strong verbal and written communication skills

• Excellent problem-solving capabilities

• Ability to adapt to changing priorities

Support AVI-SPL's mission with strong technical skills and commitment to customer service excellence.