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Our financial services client Technical Writer to translate technical workflows and system specifications

Job in Edmonton, Alberta, Canada
Listing for: S.i. Systems
Contract position
Listed on 2026-10-22
Job specializations:
  • IT/Tech
    Technical Writer, IT Business Analyst
Job Description & How to Apply Below
Position: Our financial services client is seeking a Technical Writer to translate technical workflows and system specifications

Our financial services client is seeking a Technical Writer to translate technical workflows and system specifications using structured user guide creation and workflow documentation [-89]

Join a large-scale documentation overhaul initiative supporting an upcoming business banking release for a Credit Lens SaaS platform. This role focuses on auditing existing documentation, creating and maintaining user guides, and translating complex technical specifications into structured end-user resources. The engagement supports ongoing maintenance cycles within a large team environment and requires collaboration across technical and business stakeholders.

Contract, Remote,

Working Hours:

MST

Must Haves

  • 7+ years in technical writing for SaaS platforms and software documentation
  • Proven delivery of user guides
    , workflow mapping, and structured procedure documentation
  • Translation of system specifications and API/model updates into end-user documentation
  • Documentation audit and gap assessment for existing technical resources and procedures
  • Nice to Have

  • Credit Lens SaaS platform documentation
  • Business banking release documentation
  • Target Operating Models (TOMs)
  • Standardized audit-ready documentation in shared repositories
  • Responsibilities

  • Audit existing Credit Lens user guides and identify outdated procedures or missing functionality
  • Analyze click-through rates, usage metrics, and user feedback for documentation effectiveness
  • Author and update user guides, job aids, and support resources for the business banking release
  • Create technical manuals, release notes, and step-by-step procedure documentation
  • Translate technical workflows, system specifications, and API/model updates into structured documentation
  • Maintain standardized and audit-ready documentation in shared repositories
  • Collaborate with developers, business analysts, and credit specialists on documentation updates
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