Manager IT Operations Help Desk
Job Description & How to Apply Below
Lead help desk operations and IT service delivery at Jobber from Edmonton or Vancouver, working onsite four days weekly.
As Manager, IT Operations, you will lead IT Coordinators while improving support through ITSM, ITIL, Jira, SLAs, and automation. You will oversee office technology, hardware lifecycle management, and AI-assisted support channels. The role supports Jobberinos across Edmonton, Vancouver, Toronto, and Kitchener-Waterloo.
Key Responsibilities:- Lead, coach, and manage the IT Coordinator team
- Own help desk health, metrics, trends, and service quality
- Turn repeat tickets into processes, articles, self-service, or automation
- Set and report service levels using support data
- Share administration responsibilities across core workplace tools
- Help desk experience with ITSM, ITIL, Jira, queues, and SLAs
- Support team leadership, coaching, accountability, and hands-on involvement
- Hardware procurement, inventory, shipping, and lifecycle management experience
- Comfort with Okta, Confluence, Google Workspace, Jamf, and Slack
- Availability in Edmonton or Vancouver four days weekly, plus travel
Bring help desk leadership, ITIL practice, service analytics, and automation experience to Jobber’s growing IT Operations team.
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