Clinical Training & Enablement Lead​/Responsable, formation et solutions cliniques

Harris Arc Health, a division of Harris, is seeking a Clinical Training & Enablement Lead to help develop and deliver high-quality training supporting our next-generation EHR solutions for healthcare organizations.

In this role, you will combine clinical knowledge, training expertise, and hands‑on content development to help prepare customers for successful adoption of our solutions. You will work closely with Training Specialists, Implementation Consultants, Product teams, Project Managers, and subject matter experts to translate complex clinical workflows and technology into practical, effective learning experiences.

• Work on modern EHR implementations that support healthcare delivery and patient care
• Play a key role in shaping how customers learn and adopt new healthcare technology
• Build deep expertise in healthcare technology, clinical workflows, and learning solutions
• Work in a dynamic, collaborative environment with exposure across implementation, product, and customer teams

If you're passionate about healthcare, learning, and using technology to make complex processes easier to understand, we'd love to hear from you.

This remote role welcomes candidates anywhere in Canada and the US.

• Lead and coordinate training activities for complex EHR implementation projects, aligning content, timelines, stakeholders, and customer readiness needs
• Apply knowledge of healthcare workflows and clinical operations to training strategy, content development, and delivery
• Develop training materials and learning assets, working alongside Training Specialists and subject matter experts
• Translate complex clinical and system workflows into clear, practical learning experiences
• Review/Identify training and content gaps and help develop solutions as the product and customer workflows evolve
• Deliver instructor‑led training, workshops, and train‑the‑trainer as required.
• Provide guidance and mentorship to Training Specialists and others contributing to training content and delivery
• Collaborate with Implementation, Product, Project Management, and clinical subject matter experts to ensure training supports implementation and adoption goals

• Post‑secondary education in healthcare, education, technology, or a related field, or an equivalent combination of education and relevant experience
• 5+ years of relevant professional experience, ideally involving healthcare, technology, training, clinical education, software implementation, or EMR/EHR environments
• Experience developing and delivering training for adult learners
• Good understanding of healthcare workflows and clinical operations
• Strong facilitation, presentation, and communication skills, with the ability to make complex information clear and practical
• Experience developing learning content and training materials
  
  Ability to coordinate work across multiple stakeholders, priorities, and project timelines
• Strong organizational, analytical, and problem‑solving skills
• Comfortable working in complex software or technology environments
• Bilingual French and English preferred

• Experience implementing, supporting, or training users on EMR/EHR solutions
• Experience working in a clinical or hospital environment
• Experience with digital adoption platforms, in‑application guidance, or other technology‑enabled learning solutions
• Knowledge of instructional design approaches such as ADDIE
• Experience with learning content authoring tools
• Experience using AI tools to support training development, content creation, knowledge management, or learner engagement
• Experience with Jira, Confluence, Smartsheet, or similar collaboration and project management tools

• 3 weeks' vacation and 5 personal…