Advanced Claims Adjuster

Established in 2021,
Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.

We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well‑being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi‑brand and omni‑channel approach includes our own insurance carrier, insurance brands and partner brands.

Independence Pet Group (IPG), a subsidiary of IPH, is one of North America’s largest pet insurance and services organizations. Our impressive family of brands (Figo, Felix, ASPCA Pet Health Insurance, Pets Plus Us, and AKC Pet Insurance) supports insurance for more than 1,000,000 pets in the U.S. and Canada and provides well‑being, safety, resources, and business solutions to the pet industry, including microchip identification and an online pet registry.

Remote to ON, Canada

IPG is seeking an Advanced Claims Adjuster that leads and oversees the claims operations team ensuring regulatory requirements are met.

• Provides accountable oversight for the implementation and documentation of policies, practices, and processes.
• Ensures proper licensing and insurance compliance for adjusters.
• Develops strategies including short‑ and long‑term plans to facilitate ongoing work, process improvement, customer relations and other functions.
• Monitors quality assurance results.
• Directs oversight of adjuster’s ethics, licensing, and compliance.
• Performs other duties and responsibilities as assigned.

• Canadian Employees only: 6 years’ relevant experience to include 3 years’ holding a Level 3 Independent Adjuster License
• Associate’s Degree or equivalent work experience (One-year relevant experience is equivalent to one-year college); or
• CIP (Certified Insurance Professional) designation
• Must hold Level 3 Independent Adjusters License with an ability to be licensed nationally
• Typically, responsible for managing major/complex projects involving delegation of work and review of work product
• Typically, responsible for providing guidance, coaching, and training to other employees within job area
• May manage large projects or processes that span outside of immediate job area
• May be responsible for leading daily operations.
• May function as a team lead and assistant to the supervisor/manager.

• Minimum 5 years of adjusting experience
• Has a Level 3 adjusters license in their home province
• A CIP and has completed courses:
• CIP Courses
  • C11 - Principles and Practice of Insurance
  • C12 - Insurance on Property
  • C14 - Automobile Insurance – Part 1
  • C110 - Essentials of Loss Adjusting
  • C13 - Insurance Against Liability – Part 1
  • C32 - Bodily Injury Claims
  • C111 - Advanced Loss Adjusting
  • C112 - Practical Issues in Claims Management

• Copy of transcript with the Insurance Institute of Canada
• Current license number

• Comprehensive full medical, dental and vision Insurance
• Basic Life Insurance at no cost to the employee
• Company paid short‑term and long‑term disability
• 12 weeks of 100% paid Parental Leave
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Retirement savings plan
• Personal Paid Time Off
• Paid holidays and company‑wide Wellness Day off
• Paid time off to volunteer at nonprofit organizations
• Pet friendly office environment
• Commuter Benefits
• Group Pet Insurance
• On the job training and skills development
• Employee Assistance Program (EAP)

Please note that phone and video interviews or screenings may be recorded and transcribed using interview technology to support our recruitment process. By continuing with the interview, you consent to this use.

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