Claims Quality Assurance Analyst - Bilingual

Join Wawanesa as a Bilingual Claims Quality Assurance Analyst, offering hybrid work flexibility. This role demands high proficiency in both French and English for effective customer interactions across Canada.

As part of Wawanesa Mutual Insurance Company, you will leverage your 3-5 years of claims experience to support best-in-class practices and enhance consistency in claims handling.

Your role will involve conducting file reviews and identifying improvement opportunities through trend analysis and collaboration with claims teams.

Key Responsibilities:

• Champion changes within the Claims Division

• Review files and customer interactions for calibration support

• Conduct training and observe claims process trends

• Collaborate on quality assurance efforts across teams

• Analyze performance metrics to inform decisions

Requirements:

• 3-5 years' experience in claims adjusting

• Fluent in French and English

• Strong problem-solving and analytical skills

• Proven ability to manage priorities

• Completion of CIP or FCIP designation is advantageous

Utilize your bilingual skills to enhance the claims process at Wawanesa.
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