Auto Claims Advisor – TD Insurance Auto Centre; Edmonton On-site

Position: Auto Claims Advisor – TD Insurance Auto Centre (Edmonton On-site)
## Expert ou experte en sinistres IPostuler:
Principalement au bureau:
Edmonton, Alberta:
Temps plein:
Publié aujourd'hui:
R _1514966
** Lieu de travail :
** Edmonton, Alberta, Canada
** Horaire :
** 35
* * Secteur d’activité :
** TD Assurance
** Détails de la rémunération :**$52,100 - $73,600 CADLa TD a à cœur d’offrir une rémunération juste et équitable à tous les collègues. Les occasions de croissance et le perfectionnement des compétences sont des caractéristiques essentielles de l’expérience collègue à la TD. Nos politiques et pratiques en matière de rémunération ont été conçues pour permettre aux collègues de progresser dans l’échelle salariale au fil du temps, à mesure qu’ils s’améliorent dans leurs fonctions.

Le salaire de base offert peut varier en fonction des compétences et de l’expérience du candidat, de ses connaissances professionnelles, de son emplacement géographique et d’autres besoins particuliers du secteur et de l’entreprise.
En tant que candidat, nous vous encourageons à poser des questions sur la rémunération et à avoir une conversation franche avec votre recruteur, qui pourra vous fournir des détails plus précis sur ce poste.
** Description du poste :
**** Onsite:*
* ** 4204-55 NW Edmonton, Alberta**  ###
** Who We Are
** TD Insurance, part of TD Bank Group, is committed to delivering
** legendary customer experiences and trusted advice**. With over 3 million customers and a national presence, we offer a collaborative, inclusive, and growth-focused environment where colleagues can build meaningful careers.

Our
** Auto Centre teams
** provide a convenient, one-stop experience — enabling customers to manage their auto claims, rentals, and repairs seamlessly in one location. We are focused on building lasting relationships through personalized service and care.### ###
** About the Role
** As an
** Auto Claims Advisor**, you will play a critical role in supporting customers immediately following an accident. You will guide them through the claims process with empathy, professionalism, and expertise — ensuring they feel informed, supported, and confident every step of the way.  ###
** Key Responsibilities**  ###
** Customer Experience (Legendary Service)
*** Deliver a
** customer-first experience
** through empathy, active listening, and clear communication
* Provide timely updates and guidance, ensuring customers feel supported during the claims process
* Welcome and assist customers onsite, creating a professional and reassuring environment###
** Execution & Claim Management
*** Manage claims
** end-to-end**, including coordinating towing, appraisals, repairs, and rentals
* Maintain a
** high-volume caseload
** while ensuring accuracy, quality, and timely resolution
* Review and reconcile repair estimates to support fair and appropriate settlements
* Maintain detailed and accurate claims documentation###
** Analytical Thinking & Risk Management
*** Gather, assess, and validate information from multiple sources to support claim decisions
* Apply policy knowledge to explain coverage and determine outcomes aligned with guidelines
* Identify discrepancies and ensure claims are handled in accordance with
** regulatory and risk standards**###
** Collaboration & Teamwork
*** Partner with internal stakeholders and external vendors (e.g., repair shops, rental providers) to deliver seamless service
* Contribute to team performance by supporting operational goals and maintaining productivity metrics###
** Growth & Continuous Improvement
*** Develop expertise in claims handling, coverage, and investigation practices
* Contribute to
** process improvements
** and support a culture of continuous learning
* Pursue professional development, including
** CIP designation** (asset)###
** What You Bring
*** 2+ years of…