Property Claims Telephone Representative - II

About Portage Mutual:
Where Your Talent Makes a Difference Imagine a workplace where your contributions are not only valued but also directly impact the lives of Canadians. At Portage Mutual Insurance, we’re more than just a trusted national property and casualty insurer—we’re a community of passionate individuals dedicated to serving our policyholders since 1884. Owned by our policyholders, we proudly offer competitive home, auto, commercial, and farm insurance products 100% through our broker network across Canada.

Join a company rooted in tradition, driven by innovation, and powered by a people‑first culture.

Why Portage Mutual? At Portage Mutual, we believe that our people are our greatest asset. Here, you’ll find:

• We care about your well‑being and financial security. That’s why we offer a competitive salary, incentive plan, comprehensive health benefits, a pension plan and generous paid time off, including personal days.

• Propel your career forward with access to diverse learning resources, tuition reimbursement for relevant programs, and bonuses recognizing your achievements in pursuing insurance designations.

• We support work‑life integration by offering a flexible environment where you can choose to live wherever you prefer in Canada. Enjoy the freedom to select remote, in‑office, and hybrid work arrangements that best suit your lifestyle.

• Be a part of a supportive and diverse team that embraces your unique perspective and empowers you to succeed. We’re dedicated to creating a workplace where every employee feels welcomed, valued and respected.

• Find purpose in your career by aligning with an organization that shares your values and is committed to making a difference in the communities we serve.

• Investigating, evaluating, negotiating, and resolving moderate‑complexity property claims.
• Analyzing policy coverage and communicating claim decisions clearly and professionally.
• Managing claims from initial reporting through final settlement while maintaining exceptional customer service.
• Collaborating with policyholders, brokers, vendors, and experts to achieve timely claim resolution.
• Identifying underwriting concerns, emerging risks, and recovery opportunities to support business objectives.

• Investigate property claims using remote investigation techniques, including securing statements, photographs, reports, and other evidence.
• Analyze policy wording and determine coverage eligibility while communicating decisions to policyholders and brokers.
• Evaluate liability, identify subrogation and salvage opportunities, and engage external experts when required.
• Assess damages, establish reserves, negotiate settlements, and resolve claims within authority limits.
• Maintain accurate claim files and documentation while ensuring compliance with regulatory requirements and company best practices.
• Coordinate and communicate regularly with policyholders, brokers, vendors, legal representatives, and other stakeholders.
• Manage a diverse portfolio of claims while maintaining service, quality, and productivity standards.
• Contribute to ongoing process improvements and provide technical guidance to team members as required.

• Minimum 4-5 years of claims handling experience, preferably in property insurance.
• Strong knowledge of claims investigation, coverage analysis, negotiation, settlement practices, and policy interpretation.
• Demonstrated ability to independently manage complex claim files and make sound decisions with limited supervision.
• Excellent customer service, communication, interpersonal, and organizational skills.
• Strong…