Operations, Senior Manager

Toradex is a global company strongly focused on engineering & technology. We’re powered by a diverse & uniquely gifted workforce. We pursue the best people to propel our innovative vision of embedded computing and IoT. If you’re interested in being a driving force at an agile technology company, engineering clever computing solutions & helping other companies bring their products to life, we should talk.

We are an engineering and manufacturing company based in Toronto, Canada, serving customers in [add your markets: e.g., industrial, OEM , transportation, etc.]. We are seeking a Senior Manager, Operations to lead and coordinate the functions that keep our business running smoothly: delivery scheduling, project management, procurement, logistics, order management, office management, and quality control.

This is a key leadership role responsible for translating customer demand into reliable delivery, optimizing end‑to‑end operations, and ensuring that our teams and processes are aligned to support growth and efficiency.

You will work closely with Production/ SMT & Assembly, Engineering, Sales, Finance, and Senior Leadership locally and internationally.

Develop and implement master operations plans and capacity plans in coordination with Production, Sales, and Engineering.

Lead daily/weekly operational review meetings to track commitments, remove bottlenecks, and adjust priorities.

Monitor and report on key operational KPIs (OTD, backlog, cycle times, inventory turns, quality metrics, etc.).

Manage customer orders, custom builds, and major internal initiatives.

Ensure clear project scopes, timelines, resource allocation, and risk management for major customers/projects.

Implement standardized project management practices and tools for consistent execution.

Act as escalation point for project-related issues that impact cost, schedule, or quality.

Lead and execute procurement activities to ensure timely, cost‑effective, and quality supply of materials and services.

Develop and maintain strong relationships with key suppliers; negotiate pricing, terms, and service levels.

Manage material planning ( MRP ) and inventory management to balance availability with working capital targets.

Assess and mitigate supply risk (single‑source items, long lead‑time materials, critical components).

Manage order entry, order confirmation, and change management processes to ensure accuracy and clarity.

Coordinate inbound and outbound logistics, including shipping, receiving, customs, and freight optimization.

Ensure accurate and timely documentation (packing lists, export documents, certificates, etc.).

Drive process improvements in order‑to‑cash, from quotation/ PO to shipment and invoicing.

Oversee quality control systems across operations to ensure products meet customer and regulatory requirements.

Work closely with Quality, Production, and Engineering on corrective and preventive actions (CAPA), root cause analyses, and continuous improvement initiatives.

Maintain and improve quality management systems (e.g., ISO 9001 or other relevant standards).

Track quality KPIs (first‑pass yield, RMA /returns, customer complaints) and drive improvement projects.

Lead, mentor, and develop managers and coordinators across operations functions (procurement, logistics, order management, PMO , QC , office admin).

Build a culture of accountability, transparency, and continuous improvement.

Set and communicate clear objectives and performance expectations; conduct regular performance reviews and coaching.

Support organizational change initiatives and drive alignment across teams and functions.

Contribute to annual budgeting and forecasting for operations (labor, materials, logistics, overhead).

Monitor operational costs and identify cost‑reduction and margin‑improvement opportunities.

Provide data‑driven input to strategic decisions related to capacity, outsourcing vs. in‑house, supplier strategy, and…