Dispatch Coordinator for Service Efficiency

Join our dynamic team as a Dispatch Coordinator focused on service delivery in Edmonton.

Your role will involve managing technician schedules and ensuring efficient operations for optimal customer satisfaction.

As a Dispatch Coordinator, you will report to the Director of Service and play a crucial role in balancing technician workloads and aligning priorities. You will be responsible for scheduling service calls, coordinating preventive maintenance, and communicating effectively with technicians and customers. Your attention to detail and strong communication will facilitate streamlined operations and enhance service excellence.

Key Responsibilities:

• Manage dispatch call board for technician assignments

• Schedule service calls to meet urgency and expectations

• Balance daily technician workloads while adapting to changes

• Coordinate preventive maintenance and Brush Butler schedules

• Communicate with customers regarding appointments and updates

Requirements:

• 1-3 years of dispatch or operations experience

• Proficient in Microsoft applications including Excel and Teams

• Strong communication and problem-solving skills

• Highly organized and able to multitask effectively

• Self-motivated with a flexible attitude

Drive operational excellence and enhance service delivery as our Dispatch Coordinator in Edmonton.
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