Logistics Coordinator

Who We Are - Thermon

Thermon is a diversified technology company and a global leader in industrial process heating, temperature maintenance, environmental monitoring and temporary power distribution solutions. We deliver engineered solutions that enhance operational awareness, safety, reliability and efficiency to deliver the lowest total cost of ownership.

Thermon offers over 250 products, software and services across multiple brands, providing a range of offerings from boilers, transportation heaters, and liquid load banks to tubing bundles and heat trace. We are the silent guardians of critical infrastructure. From the relentless demands of chemical plants and the intricate networks of rail and transit to the vital pulse of power generation, we innovate solutions that ensure optimal operation, protect critical assets, and maximize efficiency.

We care deeply about the success of our customers, the well‑being of our people, and the reliability of every product we design. This drives our unwavering commitment to safety and integrity in everything we do. Through collaboration, we unite a rich legacy of expertise with a trusted global team, partnering side‑by‑side with our customers. We transfer the warmth needed to make life work.

The Logistics Coordinator role provides customer support and coordinates order processing for domestic and international shipping and receiving. This is a hands‑on position for an individual who is capable of following and executing established processes and procedures.

• Serve as a liaison between Order Management, Thermon affiliates, customers, and internal departments to ensure effective communication and operational efficiency.
• Adhere to established shipping and receiving procedures to ensure accurate and compliant transaction processing.
• Prepare, compile, and maintain shipping documentation, including invoices, packing lists, test reports, certificates of conformance, and other customer‑or quality‑related documentation.
• Provide support to the Order Fulfillment Manager and Shipping/Receiving Supervisor by assisting with departmental initiatives and operational requirements as needed.
• Perform company‑related pickups and deliveries in a safe, timely, and professional manner.
• Accurately record shipment information, including weight, freight charges, available space, damages, and discrepancies, to support reporting, accounting, and recordkeeping requirements.
• Evaluate shipping methods and transportation routes to identify options that minimize environmental impact and support sustainability objectives.
• Coordinate with carriers and transportation providers to arrange shipments and communicate shipping and delivery requirements.
• Investigate and resolve shipping‑related issues, including damages, shortages, and non‑conformances, through collaboration with internal and external stakeholders.
• Maintain compliance with company safety policies and procedures while ensuring work areas remain clean, organized, and safe.
• Assist with freight inspections, floor checks, and loading activities as required to support operational needs.
• Perform other duties, projects, and responsibilities as assigned by management.

• Minimum of two (2) years of experience in order processing, order fulfillment, logistics, or a related field.
• Forklift certification and operating experience are considered an asset.
• Valid Class 5 Alberta Driver's License with a clean driving abstract.
• Strong knowledge of domestic shipping processes, terminology, and documentation requirements.
• Experience with international logistics, customs requirements, and export documentation is preferred.
• Intermediate proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• Excellent verbal and written communication skills, with the ability to interact effectively with internal and external stakeholders.
• Demonstrated commitment to providing exceptional customer service.
• Strong attention to detail and accuracy in a fast‑paced work environment.
• Proven ability to work collaboratively as part of a team while contributing positively to organizational objectives.
• Ability to…