Service Center Associate

Build Your Career With Us The What

As a Part-Time Service Centre Associate , you will be part of a dedicated team based in Edmonton, Alberta and reporting to the Branch Manager
.

If you enjoy building strong relationships, contributing to meaningful work, and making a real impact, join us to build a career where you can thrive and Make A Difference For Those Who Make The World™.

• Competitive compensation , with an anticipated starting rate of $19.00-$22.00/hour, based on your experience, skills, qualifications, and market location.

• A supportive and collaborative team where your ideas are valued and you can bring your best self to work every day.

• Career growth opportunities as part of a Fortune 200 company, with the chance to learn, grow, and advance your career.

• An Employee Product Purchase Program with exclusive discounts on our products, including DEWALT®, CRAFTSMAN®, CUB CADET®, STANLEY® and BLACK+DECKER brands.

• Employee perks including discounted company stock options, Good Life Fitness discounts, safety shoes reimbursement, and many more exclusive offers.

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of nearly 48,000 professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, CRAFTSMAN®, CUB CADET®, STANLEY® and BLACK+DECKER.

• Ensure courteous, knowledgeable, and efficient service to all customers to maximize customer satisfaction

• Administer warranty programs

• Coordinate and follow up with customer parts and tool orders

• Co-ordinate all processes such as cash controls, returns, warranty, and paper routines to comply with internal audit standards

• Maintain cleanliness standard

• General service branch opening and closing responsibilities including cash registers and computers

• Implement branch promotions, and programs such as “Drop Box” in conjunction with Branch Manager

• Assist with shipping and receiving within the Branch

• Maintain relationship with Field Representatives and Territory Managers in order to increase service business

• Assist with occasional warehouse duties that may include receiving and dispatching courier packages and general administration

• Experience in retail sales is an asset
• Effective communication skills
• Demonstrate strong sales and organizational skills
• Ability to complete task in tight time frames
• Working knowledge of computers, especially in Microsoft Office an asset
• Ability to lift a minimum of 20lbs
• Ability to stand for 95% of your workday
• Ability to comply with operating procedures, work instructions, organizational policies and guidelines
• Prior shipping/Receiving experience an asset

What’s more, you’ll get that pride that comes from empowering makers, doers, protectors and everyday heroes all over the world. We’re more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We’re visionaries and innovators. As successful as we’ve been in the past, we have so much further to go.

That’s where you come in. Join us!

This job posting is for an existing vacancy within our organization.

Stanley Black & Decker believes in giving each and every applicant an equal opportunity to succeed on their own merit. We strive to hire employees that reflect and support the diverse perspectives, experiences, and needs of employees and our communities including but not limited to race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic…