Sales & Service Representative; Fly In​/Fly​/off

Location: EDMONTON, AB, CA, T6E 6W4 CALGARY, AB, CA, T2G 4B2

Work Location Type:
Onsite

W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working®by serving more than
4.6 million customers worldwide with maintenance, repair and operating(MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported
2025 revenue of $17.9 billion. For more information, visit

The hourly rate for this role is $ 31.50, with eligibility for an incentive target of $1,800.00 which is contingent upon achieving both individual and company performance objectives.

The pay range above is not a guarantee of compensation but reflects the potential total compensation for this role at the time of this posting based on the assigned job grade. Actual compensation will vary depending on factors such as geographic work location, relevant experience and individual skills. The stated range is a reasonable estimate and may change over time; final compensation may fall above or below the range provided.

Grainger reserves the right to amend, modify, or discontinue its compensation and benefits programs at any time, in accordance with applicable law.

This job posting is for an existing vacancy.

The Sales & Service Representative (SSR) is responsible for the end-to-end delivery of Integrated Customer Solutions (ICS) at assigned customer sites. Operating across multiple customer programs and inventory solutions, the SSR manages inventory, procurement, replenishment, and customer support to ensure operational excellence, a differentiated customer experience, and strong business performance.

This role follows a 7-days-on, 7-days-off rotation with 12-hour shifts from 6 am to 6 pm. Team Members fly in and out from Edmonton or Calgary to the Fort Hills site.

• Deliver end-to-end Integrated Customer Solutions (ICS) services across Managed Stores/Cribs, Keep Stock (VMI/Vending), Managed MRO, and Integrated Supply programs, ensuring effective inventory management, procurement, replenishment, and service execution.
• Manage Grainger and non-Grainger materials to maintain inventory accuracy, product availability, and operational efficiency through forecasting, replenishment, inventory optimization, and asset management activities.
• Execute customer transactions, procurement activities, and order fulfillment through Grainger and customer systems, ensuring accuracy, timely delivery, and effective issue resolution.
• Build strong customer relationships by providing responsive service, resolving complex issues, communicating the Grainger Value Proposition, and supporting customer satisfaction, retention, and growth.
• Support sourcing activities, inventory strategies, vending and VMI solutions, and integrated supply programs to meet customer operational requirements.
• Leverage reporting, tools, and product knowledge to drive sales growth, operational performance, continuous improvement, and customer success.
• Maintain compliance with Grainger, customer, and regulatory safety standards while supporting a safe, organized, and professional work environment.
• Provide flexible support across customer service, sales, operational, branch, and warehouse activities as required.

• High School Diploma/GED required
• 1+ years customer service experience required
• Demonstrates a strong work ethic and personal commitment to get the job done
• Demonstrated focus on "wowing" the customer with exceptional service
• Team-player and an ability to work independently
• Kno…