Technical Service Representative - Expanded Mining Products; EMP

Description

Major

Job Functions:

· Responsible for scheduling customer visits, setting agendas and writing monthly reports on customer update

· Liaison with Finning Parts Department to have the necessary parts delivered to the Mining customer site

· Minimize downtime and maintain production requirements as scheduled

· Send technical analysis to the customers, and provide the customer with recommended service options

· Based on the technical audit of the machine and analysis report, the TSR will make recommendations to the customer on what components will need to be changed

· Must develop and maintain open lines of communication with all supportive departments

Experience:

· Seasoned HET /Millwright or P. Engg with significant mechanical or high voltage electrical experience or with appropriate mining experience

· Minimum 5 years experience in a customer service role

· Shovel and Drills equipment knowledge

· Caterpillar equipment knowledge is considered an asset

· Strong communication skills including verbal and written

· Strong organizational and time management skills with high attention to detail

· Contribute positively to a quality team environment

· Strong problem-solving skills

· Highly flexible with solid interpersonal skills that allow one to work effectively in a diverse working environment

· Ability to work well under pressure

· Self-starter and ability to work in a team environment as well as independently

Please NOTE:

Driver's Abstract: This offer is contingent on a satisfactory review of your driver's abstract which may be obtained at any local registry branch and the cost of this Driver's Abstract will be the candidates' responsibility.

You are required to maintain a valid Driver's License at all times and agree to provide an Annual Driver's Abstract. If at any time your Driver's License is revoked or restricted, you are required to inform the Company immediately.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities.

Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.