Service and Support Representative AB

Service and Support Representative - Edmonton, AB

Wurth Canada is a high-performance organization that is built on humanistic values-achievement, trust, respect, integrity, accountability, and affiliation. We promote a strong culture that possesses authenticity and encourages crucial conversations and boldness. If you are looking for the opportunity to make a real impact, be part of a growing organization and grow personally and professionally, you have a future at Wurth!

We are seeking a dynamic and detail-oriented individual to join our team as a Service & Support Representative. In this role, you will play a pivotal role in ensuring the seamless execution, implementation and follow up from installation to servicing of all Wurth Systems and Solutions in larger customers within the Edmonton, Alberta area.

Please note that this position is on the road, Monday to Friday. A company vehicle will be provided.

Our employees enjoy:

• A culture of empowerment and trust that puts a focus on professional development and coaching from a supportive management team.
• A Monday to Friday opportunity that values work/life balance integration, providing flexibility within the day-to-day role.
• Strong compensation (salary, bonuses, incentives, vehicle, iPad, cell phone).
• Group Benefits Program (Health, dental, life, EAP, etc.) and Pension Plan.
• 3 weeks paid vacation and 5 paid sick days. Company-wide vacation time at end of the year.
• A 6-week onboarding training and development program along with a 6-month mentoring program for new employees.
• A corporate recognition platform that promotes appreciation and collaboration providing both intrinsic recognition and monetary rewards.
• An open-door environment that promotes close collaboration within all levels of the organization.
• Continued professional development within a privately owned global company that offers both stability and growth opportunities.

• New Customer ORSY Setups:
  Implementing ORSY setups in accordance with client requirements and brand standards.
• Assembling ORSY Bins:
  Utilizing both power and hand tools to assemble ORSY bins efficiently and accurately.
• ORSY Cleanups:
  Performing cleanups of existing ORSY setups, including reorganization of Wurth products and maintenance tasks to ensure adherence to brand expectations.
• Labeling:
  Ordering label sets and ensuring proper labeling of ORSY setups according to brand standards.
• ORSY Mat /RFID Setups:
  Setting up ORSY mat /RFID setups (vending machines), including placement, ethernet connection, product arrangement based on planograms, and ensuring operational readiness.
• ORSY Mat / RFID Maintenance:
  Collaborating with suppliers to diagnose and repair ORSY mat machines or RFID systems at customer locations.
• Inventory Management:
  Conducting inventories for customers as required to maintain accurate stock levels.
• Regional Support:
  Ability to travel within the region to assist other districts with large setups as needed.
• Communication:
  Attend district sales meetings, town halls, and other relevant meetings as required. Provide daily reports to direct manager on work completed for the day.
• Provide an exceptional in-person service experience while championing Wurth’s value proposition to our customers by utilizing our systems, services, and products.
• Demonstrate on a daily basis Wurth’s culture and attributes of high performance including achievement, integrity, respect, and collaboration.
• Drive personal and professional development and growth
• Contribute to a high-performance team environment through personal actions, exceeding monthly goals, and a strong commitment to corporate values.

• Entrepreneurial and resilient by nature; a self-starter who thrives in a flexible and growth-driven environment.
• A high-school diploma is required. Post-secondary education in a related field, or 1-2 years of relevant work experience
• Familiarity with hand tools is necessary for assembling and maintaining ORSY setups efficiently.
• Adaptable and willingness to learn new skills and technologies as needed.
• Strong attention to detail is paramount, ensuring that ORSY…