Team Lead, Safety Office
Job in
Edmonton, Alberta, Canada
Listing for:
Government of Alberta
Full Time
position
Listed on 2026-01-04
Job specializations:
-
Management
Operations Manager, Healthcare Management, Program / Project Manager, Employee Relations
Job Description & How to Apply Below
Position: Team Lead, Employee Safety Office
Role Responsibilities
We are seeking a skilled and motivated Team Lead for our Employee Safety Office (ESO). The ideal candidate will provide leadership, direction, and consultation to a dynamic team comprising 15 permanent staff, 4 Senior Radio Operators, and a Technical Analyst. This role oversees the delivery of Workforce Support and Hotline programs, ensuring service excellence across the organization in accordance with departmental procedures, legislation, and policies.
Your responsibilities include but not limited to:
Manage daily operations of the ESO to deliver remote and work-alone safety services for approximately 5000 clients across 13 Government of Alberta ministries, agencies, and commissions.Oversee staff scheduling for a 24/7/365 work environment and collaborate with technology vendors to propose and implement innovative solutions.Develop and implement comprehensive training programs for work-alone monitoring users, ensuring compliance with legislation and operational safety standards.Lead recruitment, onboarding, performance evaluation, and development of team members, fostering a motivated and engaged workforce.Ensure compliance with the Union Collective Agreement and maintain industry best practices for contact center operations.Manage and report on statistical data, operational effectiveness, and improvement opportunities.Uphold confidentiality standards and conduct regular audits and reviews.To be successful in this role, you will demonstrate:
Proven leadership experience in managing diverse teams.Strong understanding of workforce management in a high-pressure, operational environment.Excellent problem-solving, interpersonal, and communication skills.Ability to develop and deliver training programs effectively.Familiarity with compliance standards, legislation, and accreditation processes.
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
