Manager, In-Flight Operations & Performance

Manager, In-Flight Operations & Performance

Full Time Edmonton, AB, CA

4 days ago Requisition

Take Your Career to New Heights with Flair Airlines

We’re here to make air travel affordable for everyone, and we’re looking for talented individuals who want to help us continue changing the industry for the better. As Canada’s most reliable airline, we're all about offering real value. As we continue to expand our network, increase flight frequencies, and introduce more services, we’re looking for passionate team members to help us in our mission to make air travel accessible for everyone.

We know who we are, and we’re confident in our approach.

Your Team:

Join Flair’s In-Flight team, where operational leadership and workforce performance support safe, dependable, and efficient flight operations. Reporting to the Senior Manager, In-Flight Operations, the Manager, In-Flight Operations & Performance provides leadership for cabin crew within an assigned base or region. This role is responsible for operational performance, employee engagement, workforce effectiveness, regulatory compliance, safety, and the consistent delivery of service standards.

The Manager, In-Flight Operations & Performance, provides leadership to Supervisors, In-Flight Directors, and Flight Attendants, supporting day-to-day operational needs and employee performance. Working with teams across the organization, the role supports continuous improvement and ensures company policies, collective agreements, and regulatory requirements are consistently applied.

This is an on-site position based at our Edmonton, AB (YEG) office.

A Day in the Life:

• Oversee the day-to-day In-Flight operation within the assigned base or region, ensuring safe, efficient, and compliant flight operations while supporting operational reliability and service excellence.
• Monitor operational performance, service delivery, crew reliability, and departmental key performance indicators, implementing action plans to address trends, operational risks, compliance concerns, and continuous improvement opportunities.
• Lead the In-Flight response to irregular operations and operational disruptions by providing operational leadership, coordinating recovery efforts, and collaborating with Operations Control Centre (OCC), Crew Scheduling, Airports, and other operational stakeholders.
• Provide In-Flight Person on Call (IPOC) coverage, as assigned, exercising delegated authority to support operational decision-making and issue resolution.
• Ensure the consistent application of company policies, collective agreement provisions, operational procedures, and applicable Transport Canada regulatory requirements.
• Lead and support operational projects, departmental initiatives, and continuous improvement activities that enhance safety, operational performance, employee engagement, and customer service.
• Successfully complete and maintain all required Flight Attendant qualifications, certifications, and recurrent training, and actively support boarding, inflight operations, airport activities, and other operational assignments, as required, to maintain operational proficiency and support safe, compliant, and efficient flight operations.
• Provide leadership, coaching, and performance oversight to Supervisors, In-Flight Directors, and Flight Attendants within the assigned base or region.
• Foster a culture of safety, accountability, collaboration, inclusion, professionalism, and service excellence through effective leadership, coaching, employee engagement, and recognition initiatives.
• Lead employee performance management activities, including coaching, performance reviews, development planning, corrective action, workplace investigations, succession planning, and employee recognition.
• Address employee…