Manager, Physical Security Infrastructure

Description
Highlights of the job

We are hiring a full-time permanent Manager, Physical Security Infrastructure position working out of Edmonton, AB . This position is based onsite, with regular attendance at the work location required.

The Manager, Physical Security Infrastructure is accountable for the planning, operational support and performance of EPCOR’s physical security infrastructure and associated applications. This includes ensuring the performance, availability, reliability and recoverability of EPCOR’s access control, intrusion detection and video surveillance systems

We welcome applications from internal and external candidates .

What you’d be responsible for

Manag ing the operation, maintenance, and lifecycle of EPCOR's physical security systems, ensuring reliability, availability, and compliance with business and regulatory requirements.

Develop ing annual plans, budgets, resource allocations, and work priorities to support the effective delivery of physical security technology services.

Lead ing the implementation, upgrade, integration, patching, and replacement of physical security systems and supporting infrastructure.

Ensur ing systems are maintained in accordance with established standards, governance processes, documentation requirements, and security controls.

Monitor ing system performance and service levels, leading incident response, problem resolution, and continuous improvement activities.

Manag ing vendor relationships, support agreements, inventory, warranty claims, invoicing, and service performance to meet operational and financial objectives.

Partner ing with Physical Security Operations, IT Operations, Cybersecurity, and business stakeholders to support operational and project requirements.

Manag ing physical security technology projects and contribut ing subject matter expertise to enterprise initiatives.

Build ing and develop ing a high-performing team through recruitment, coaching, performance management, succession planning, and workforce development.

Maintain ing strong stakeholder relationships to understand business needs, manage service expectations, and provide technical leadership for enterprise initiatives and decision-making.

Provid ing and maintain ing 24x7 on-call Physical Security Infrastructure support to ensure operational readiness and response capability.

Maintain ing compliance with regulatory, audit, health and safety, and Alberta Reliability Standards Critical Infrastructure Protection (ARS CIP) requirements.

Supporting project design, delivery, and operational activities during periods of increased workload.

Manag ing physical security system inventory, sparing strategies, warranty claims, invoicing, and lifecycle replacement planning to support operational continuity, emergency preparedness, and budget management.

Support ing project design, delivery, operational surge requirements, and provid ing subject matter expertise to stakeholders, leadership, and enterprise decision-making processes.

What’s Required To Be Successful

A d iploma or d egree in Business, Engineering or Computer Science is required

7+ years of experience in Physical Security System Operations

Certification in Physical Security hardware and systems such as C-Cure, Genetec, and Key Management Systems is considered an asset

5+ years of experience in progressive leadership roles, with a demonstrated ability to build, lead, and develop high-performing technical teams

Experience in a utility environment is preferred

Prior work with EPCOR would be considered an asset

Knowledge of EPCOR’s organizational structure and Policies would be an asset

Security industry background, knowledge, tools, techniques and applications

Demonstrated discretion relating to confidentiality

Ability to develop…