Group Benefits Administration Manager

Lead Group Benefits administration in Edmonton with expertise in plan setup, member administration, process design, and people leadership.
First Canadian Group Benefits seeks a manager to build and lead its group administration function. You will shape scalable workflows, develop the team, and support accurate service delivery. The role combines operational leadership, system requirements, client service, and continuous improvement.

Key Responsibilities:

Build and lead the group administration team
Design plan administration workflows for growth
Translate operational needs into system requirements
Manage escalations with claimants and Plan Sponsors
Monitor metrics and drive continuous improvement
Requirements:
Five to ten years of group benefits administration experience
Three to five years of people leadership experience
Knowledge of plan setup and member administration
Bachelor's degree or equivalent education
Microsoft Office proficiency and strong communication skills
Apply group benefits expertise, operational judgment, and team development skills to build First Canadian's administration function.