Parts Journeyperson – Cores & Credits Job Edmonton area,Alberta Canada,Manufacturing / Production

Description

Processing Customer New/Unused returns

Inspecting cores for return and/or warranty claims to CAT

Inspecting and processing CAT cores returned from customers and the service department.

Processing new/unused customer and shop returns.

Processing warranty returns and claims to CAT

Processing major exchange core returns to OEM in Cubiq

Communicate professionally with customers and various groups within Finning with regards to returns to be processed or related concerns.

Other related duties as required.

Other functions may include but are not limited to:

NEP sourcing of CAT and non-CAT parts

Procurement of non-CAT parts

Managing backordered parts

Qualifications:

Journeyperson parts certification coupled with previous parts, warehouse, front counter, sales experience and Caterpillar product knowledge

A high performance, positive attitude and the ability to build and maintain respectful working relationships

Clearly demonstrate enthusiasm about their work and must be able to function effectively and purposefully in a dynamic environment

This self-motivated individual will be a team player with highly developed organizational, interpersonal, verbal and written communication skills

Ability to deal with difficult situations and potentially unhappy customers

Capable of working with minimal supervision

Driven to provide unparalleled customer service and must have the ability to seamlessly multitask

Computer literacy with applicable software knowledge along with shop parts experience

Experience with SIS, AIMS, Antares, SIMSi, Info Cast, Lawson M3, Landmark Smart Office, M3 Sales Automation and the MS Office Package will be considered assets

Industry experience in the following areas would be considered strong assets to a successful candidacy: mining, heavy construction and technology products.

Experience in After Market under carriage as well as CAT will be required.

Important Details:

This position is based in Edmonton, AB at our D17 Facility on a 5x2 shift. (Monday-Friday)

Hours and shift schedule may be subject to change to meet customer and/or Finning (Canada) requirements. Please note that any future shift changes that may occur will be made in accordance with the Terms & Conditions of the current Collective Agreement

Union Membership: You are required to become a member of the Union associated with this position. This will be effective immediately and will result in union dues being deducted from your pay. The terms and conditions of your employment will be governed by the collective agreement.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities.

Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.