Account Coordinator

We’re a fast-growing performance marketing agency that manages tens of millions per month in direct-response ad spending for awesome direct-to-consumer brands.
We work with disruptive brands, big budgets, and make crazy ideas come to life!
Our model is built upon the core values of Alignment and Transparency, which means that, unlike traditional agencies that win by charging huge retainers, Pilothouse wins by delivering huge results.
Alongside our team of 180+ members spanning Media Buyers, Copywriters, Content Managers, Landing Page Developers, Content Creators, Email & SMS Coordinators, CGC & Influencer Managers, we’re looking for an Account Coordinator to support Senior Strategists in managing a portfolio of client accounts and help ensure strategy is executed consistently and effectively.
OBJECTIVE OF

THE ROLE  The Account Coordinator supports Senior Strategists in managing a portfolio of client accounts. This role is focused on coordination, performance tracking, and operational support across multiple delivery channels to ensure strategy is executed consistently and effectively.
This is a role for someone with a foundation in marketing or advertising who wants to grow into a strategic, client-facing position.
REQUIREMENTS   1 to 3 years of relevant experience in media, performance, and DTC marketing.
Education or experience in marketing, advertising, communications, or a related field
Familiarity with digital marketing channels and agency environments is preferred
ESSENTIAL QUALITIES   Strong organizational skills and attention to detail
Ability to manage multiple timelines, requests, and dependencies
Comfort working cross-functionally with multiple delivery teams
Clear written and verbal communication
THE DAY-TO-DAY   Act as the day-to-day point of coordination with delivery teams across Google, Meta, Tik Tok, Email, Retention, Pinterest, and Creative Production
Track requests, timelines, and dependencies across channels
Ensure teams have what they need to execute without bottlenecks
Performance & Reporting   Track account performance and key KPIs across channels
Support reporting by pulling data, organizing insights, and flagging trends or issues
Maintain a clear view of what is working, what is not, and what needs attention
Client & Meeting Support   Build meeting agendas and ensure meetings are well-structured
Capture notes, decisions, and action items
Own follow-ups and ensure commitments are completed on time
Account Operations   Maintain account documentation, timelines, and task tracking
Support onboarding and ongoing account hygiene
Help ensure a consistent and professional client experience
ABOUT THE POSITION  You’ll work closely with Senior Strategists to support execution across multiple performance channels. This role plays a critical part in keeping accounts organized, communication flowing, and teams aligned—creating the foundation for strong strategy and excellent client experience.
ABOUT PILOTHOUSE  We are focused on building a team of hustlers who are passionate about the Direct-To-Consumer space and who are eager to learn and grow. We push each other to do awesome work and encourage team members to bring even the wildest ideas forward.
Team culture is everything  have regular check-ins to discuss industry trends and new opportunities.

You'll work with a team that has decades of marketing experience who want to learn from you just as much as you will from them.
APPLICATION INSTRUCTIONS - friendly hint - don't miss this part ; )  Along with your resume, please submit a cover letter and a brief explanation of why you are interested in this position.
Feel free to include an example of some of the awesome things you've done that make you stand out.
We appreciate your time and thank all applicants for their interest, but we will only be responding to shortlisted applicants.
BENEFITS  Perks for our online team members:
Benefits package through Sun Life after completion of the 3 month probationary period
Fun virtual events - we host company events to focus on fun and growth
Work from home
Flexible work schedule
Perks for if you’re ever in town:
Commuter friendly - we have bike storage inside our office

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