Manager - Marketing & Customer Loyalty

Position: Manager - Marketing & Customer Loyalty at EY
Take on a leading role at EY as a Manager in Marketing Transformation and Customer Loyalty. Focus on driving growth through innovative marketing strategies and AI applications.

As a Manager at EY, you will be at the forefront of redefining customer engagement in Canada. Your responsibilities will include managing strategic marketing projects, utilizing AI for performance management, and leading cross-industry initiatives that enhance client satisfaction. Collaborate closely with senior management and global teams to ensure successful delivery of high-quality outcomes.

Key Responsibilities:

• Supervise customer experience operations for all touchpoints

• Direct cross-functional project teams efficiently

• Utilize customer feedback for identifying growth areas

• Implement transformation programs in client marketing

• Establish KPIs to maintain high service standards

Requirements:

• At least 10 years in Marketing management

• Experience with Financial Services or high-tech sectors

• Strong analytical skills for data interpretation

• Proven success in leading transformation initiatives

• Understanding of regulatory aspects in marketing

Make a significant impact on marketing strategies and client loyalty at EY.
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