Senior Advisor, Public Engagement

Organization EUI, Communications & Public Engagement

Location Edmonton, Alberta, Canada

Closing Date Sep 13, 2026

Position Title Sr Advisor, Public Engagement

Weekly Hours of Work 40

Business Unit Corporate Services

About us Department Description Clean water and reliable energy are at the heart of what we do. We proudly keep the lights on and the water flowing in over 100 communities across North America. With a rich 130-year history, EPCOR has ambitions to be one of North America's premier providers of essential services, and we have the top employer and sustainability awards to prove it.

If you're looking for new opportunities, people who care and work that matters.

EPCOR Water Services is hiring a full-time, permanent Public Engagement Senior Advisor , based at the Rossdale Water Treatment Plant (RECAL Building) in Edmonton, AB.

In this strategic role, you’ll lead the development and execution of public engagement plans that foster trust, ensure transparent communication, and build strong relationships with stakeholders and communities. You’ll provide expert guidance on engagement strategies that meet regulatory requirements, support project timelines, and align with EPCOR’s values.

Working closely with internal teams and external partners, you’ll use a range of communication tools—from traditional media to digital platforms—to deliver effective engagement. This role also supports issue response and continuous improvement to enhance customer experience.

• Planning and executing public engagement strategies using a variety of tactics, including notifications, consultations, open houses, signage, and digital communications.
• Supporting community events and leading community liaison groups for the water and wastewater treatment plants.
• Ensuring compliance with regulatory requirements and alignment with project timelines to support annual construction goals.
• Conducting research and analyzing data to inform engagement plans and summarize insights for internal stakeholders.
• Engaging stakeholders by identifying key audiences, assessing concerns, and building trust through proactive communication and relationship management.
• Creating content that translates technical information into clear, accessible language for a variety of channels, including briefing notes, websites, and social media.
• Collaborating internally with cross-functional teams, project managers, contractors, and vendors to support engagement activities and project success.
• Tracking engagement activities using CRM tools (e.g., Borealis) to maintain accurate project records and stakeholder interaction histories.
• Managing issues and concerns by responding to stakeholder inquiries, preparing media responses, and supporting EPCOR’s reputation and community relationships.
• Reporting outcomes to support decision-making, regulatory submissions, presentations, and public hearings.
• Identifying and implementing process improvements to enhance engagement strategies, stakeholder experiences, and overall program effectiveness.
• Supporting media relations activities through participation in a rotating on-call schedule and serving as a spokesperson when required.

• A degree in Business, Communications, Public Relations, Marketing, Social Sciences, or a related field from a recognized post-secondary institution is required
• 4+ years of progressive experience in public engagement, stakeholder consultation, or communications, with a proven track record of developing and executing strategic engagement plans is required
• Demonstrated experience developing, leading and executing strategic and effective public/stakeholder engagement activities
• Strong communication skills, with the ability to convey complex technical information clearly across diverse audiences
• Exceptional research, writing, and editing abilities for both print and digital platforms.
• Demonstrated expertise in issues management and conflict resolution
• Experience managing external vendors (e.g., research, design, printing, distribution).
• Solid project management and planning capabilities, especially in dynamic, fast-paced environments
• Strong…