Advisor, Communications

Highlights of the job
EPCOR’s award-winning Communications & Public Engagement (CPE) team is looking for an experienced communicator to join us as a full-time temporary Advisor, Communications for up to 11 months, based in Edmonton, AB.

Communication plays an important role in building trust, engaging employees and helping customers understand what matters most. As an Advisor, you’ll help shape how information is shared and understood, bringing strategic thinking and hands‑on execution to a variety of communication initiatives and channels.

You’ll balance day-to-day execution with strategic planning to deliver clear, timely and meaningful communications to the right audiences at the right time. In alignment with the CPE team’s goals, you’ll help inform and engage employees across the organization while educating customers about the utility market, EPCOR’s services and the topics that matter to them.

As EPCOR continues to strengthen our brand and pursue new opportunities, you’ll play an important role in helping us communicate clearly, build understanding and create meaningful connections with our employees and customers.

Where we work:
This position is eligible for our hybrid work program, offering the flexibility to work remotely while requiring a minimum of two days per week onsite. Initial onboarding will be completed onsite.

What you’d be responsible for

Developing and executing strategic communication plans, primarily in support of Customer Care and Billing, that deliver timely, accurate and engaging information to employees and customers.

Managing the day‑to‑day delivery of communication projects, identifying opportunities, recommending solutions, and ensuring activities support business and communication objectives.

Creating compelling content and communication materials, including intranet articles, emails, videos, digital displays, presentations, graphics, key messages, and stakeholder engagement resources.

Maintaining and enhancing communication channels and tools, including the intranet, email, and digital displays, while supporting governance, documentation, training, and continuous improvement activities.

Collaborating with teams across the organization to deliver integrated, consistent, and effective communications that support shared goals.

Supporting and executing key initiatives, events, campaigns, and special projects that help inform and engage employees and stakeholders.

Monitoring and managing shared communication channels, responding to inquiries and escalating issues as appropriate.

Leading reporting and analytics to measure the effectiveness of communication activities and inform future strategies and recommendations.

Participating in a rotating on‑call schedule as an after‑hours media spokesperson.

Demonstrating a high‑performance, accountable, innovative, and client‑focused approach while contributing to a safe and collaborative work environment.

What’s required to be successful

A Diploma in Communications, Marketing, Public Relations or a related field is required

A Degree in Communications, Marketing, Public Relations or a related field is considered an asset

4+ years of experience in Communications, Marketing, Public Relations or a related field is required

Experience related to utilities, electricity or the energy sector

Knowledge and use of current digital channels and engagement platforms

Ability to apply effective communications/public relations and customer experience fundamentals to every project

Strong research, writing and editing skills

Understanding of digital/web concepts, techniques and trends

Experience using Microsoft Office and Microsoft Share Point

Other important facts about this job
Jurisdiction: CSU
52

Class: T2

Hours of work: 80 hours biweekly

Wage:
Starting at…