Program Coordinator, Vision Mate​/Peer Support

Program Coordinator – Vision Mates and Peer Support (Northern AB)

Location:

Edmonton, Alberta, Canada

Reports to:

Senior Manager, Programs and Operations
Salary range: $42,192.00 – $52,740.00 per year
Scope and Summary of Primary Responsibilities  This position will deliver and sustain high quality Vision Mates and Peer Mentorship services in Northern Alberta by recruiting and supervising volunteers for these programs, coordinating peer groups and matches, maintaining Salesforce records for program activity, and ensuring an excellent participant experience.
Essential Functions   Volunteer recruitment and frontline supervision – recruit, screen, onboard, train, and supervise volunteers for Vision Mates and Peer Mentorship in Northern AB.
Program delivery – schedule, facilitate, and support peer groups and Vision Mates matches; ensure participant follow‑up and quality of experience; develop and implement new programs as required by national or regional directives or participant needs.
Participant engagement – build relationships with participants and implement volunteer recognition initiatives.
Data entry and local reporting – maintain Salesforce records for program activity; produce timely local program summaries and contribute to funder reporting when necessary.
Local logistics – coordinate venue bookings for support groups, materials, and travel for local activities.
Collaboration – work with Mobile Hub, Accessible Technology Coaches, Children and Youth, and the Senior Manager, Programs and Operations to align processes and share best practices.
Qualifications   Knowledge and skill requirements
Excellent verbal and written communication and superior interpersonal skills.
Excellent attention to detail, accuracy, and documentation.
Proven time‑management, planning, coordinating, and organizational skills.
Portrays the appropriate professional image.
Excellent relationship/team building and networking skills with a variety of internal and external stakeholders.
Excellent proficiency in all Microsoft Office applications.
Excellent organizational and planning skills to work to concurrent and/or conflicting deadlines.
Professional attitude, results‑oriented, strategic and flexible.
Demonstrates mature and sensitive nature when dealing with the needs of persons living with vision loss.
Experience and education
Post‑secondary degree or diploma in a related field.
1–3 years in volunteer coordination or program delivery.
Strong interpersonal and facilitation skills.
Ability to travel and work independently.

Experience with peer support or mentorship programs an asset.
Volunteer Management Certificate from an accredited program is an asset.
Personal or professional experience relating to blindness or sight loss is considered an asset.
Willingness to work flexible hours (including occasional evenings and weekends) to support program delivery as needed.
CNIB is committed to accommodating applicants with disabilities and will work with applicants requesting accommodations at any stage of the hiring process.

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