Quality Assurance Specialist

Elevate collections operations with NRG Energy as a Quality Assurance & Vendor Management Specialist in Calgary, Alberta. Focus on QA, vendor performance, and driving process improvements.

In this crucial role, you will monitor quality and compliance in collections operations, supporting both internal teams and external vendors. Your responsibilities will include conducting audits, analyzing performance metrics, and reporting findings to collections leadership. You will play a key role in identifying quality gaps and implementing corrective actions to enhance operational efficiency.

• Monitor collection activities for compliance and accuracy
• Conduct audits of internal teams and external vendors
• Track and report QA findings to leadership
• Analyze vendor performance metrics and trends
• Support user acceptance testing for process changes

• 2+ years in collections operations or quality assurance
• Proficient in Excel and performance reporting
• Robust analytical and problem-solving skills
• Experience in regulated environments
• Attention to detail and documentation expertise

Utilize your analytical skills to ensure excellence in collections operations with NRG Energy. J-18808-Ljbffr