Test Analyst - Senior JP

Project Name:

Consumer Licensing Enquiry Online – Test Analyst

Scope of Work – Testing Analyst (CLEO)

The Testing Analyst will provide testing, business readiness, training, and AI-enabled quality assurance services in support of the Consumer Licensing Enquiry Outreach (CLEO) initiative. The resource will support User Acceptance Testing (UAT), enhancement testing, defect management, training material development, deployment readiness, post-implementation stabilization activities, and the responsible use of Artificial Intelligence (AI) tools to improve testing, documentation, and knowledge transfer processes.

Services will be delivered in accordance with approved project requirements, Service Now stories, acceptance criteria, project schedules, Government of Alberta governance processes, and responsible AI principles. The resource will work collaboratively with Product Owners, Subject Matter Experts (SMEs), business stakeholders, and project team members to validate the CLEO solution, support business readiness activities, and ensure users are prepared for operational readiness.

The Testing Analyst will be responsible for developing and executing testing activities, validating business and technical requirements, supporting defect resolution, and creating training and readiness materials that enable successful user adoption. The resource will also identify opportunities to leverage approved AI-enabled tools to improve testing efficiency, documentation quality, training development, knowledge management, and readiness activities while maintaining appropriate human oversight and quality assurance.

The resource will support the development and validation of training materials, user guides, job aids, FAQs, training scenarios, and knowledge transfer content, including AI-assisted content creation where appropriate. All AI-generated outputs must be reviewed and validated to ensure accuracy, completeness, accessibility, alignment to approved business processes, and compliance with Government of Alberta standards.

The Testing Analyst will contribute to continuous improvement initiatives by assessing opportunities to use AI-assisted tools to support test case development, test coverage analysis, defect investigation, reporting, documentation, and training preparation. Work is deliverable-based and aligned with approved CLEO testing, training, business readiness, knowledge transfer, and deployment readiness artifacts.

Services are performed within established Government of Alberta project management, testing, quality assurance, privacy, security, accessibility, and governance frameworks. The resource is responsible for planning, coordinating, and executing testing and readiness activities required to support successful CLEO implementation and user adoption. This includes supporting the responsible use of approved AI-enabled tools and ensuring all AI-assisted outputs are appropriately reviewed and validated before use.

The resource has no authority for project scope approval, budget approval, solution design decisions, procurement decisions, operational policy decisions, AI governance decisions, or production release sign-off. Engagement is time-bound to CLEO project delivery, testing cycles, training development, business readiness activities, deployment readiness, transition to operations, go-live support, and post-implementation stabilization.

The Testing Analyst is expected to promote continuous improvement and innovation by identifying opportunities to leverage approved AI capabilities to enhance testing effectiveness, training development, knowledge transfer, and operational readiness while ensuring compliance with Government of Alberta policies, governance requirements, privacy obligations, and responsible AI practices.

• Develop, update, and execute test scenarios, test scripts, and test cases aligned with approved business requirements, Service Now stories, and acceptance criteria, leveraging approved AI-assisted tools where appropriate to improve test coverage, traceability, and efficiency.
• Perform User Acceptance Testing (UAT), including functional testing, enhancement testing, regression…