Quality Assurance Lead

Make an impact in ways that matter.

Join a business built on trusted brands, great people and teamwork, where care and fresh ideas help keep things moving.
Here, your contribution helps serve our customers, support our operations and enable our teams to do their best work.

You’ll be encouraged to bring your strengths, supported to grow, and welcomed into a team where we make a meaningful difference together.

Contract - Permanent

Closing date - 9th November 2026

Benefits

5% annual bonus

Excellent pension scheme

Share plan

25 days holiday + bank holidays

Learning & Development opportunities

2 paid volunteering days per year

Option to purchase private medical & dental

Option to buy & sell annual leave

Job Purpose
To champion quality and food safety across your operations area by leading people, improving processes and driving a culture of continuous improvement, ensuring every product meets the highest standards of safety, quality and customer satisfaction

Key Responsibilities

Lead, support, and develop business unit teams to deliver exceptional quality and food safety performance, fostering a culture of accountability, engagement, and continuous improvement.

Promote and maintain a strong quality and food safety culture across all operational areas, ensuring compliance with company standards, customer requirements, industry regulations, and food safety legislation.

Manage the end-to-end customer complaints process, ensuring timely investigation, robust root cause analysis, implementation of effective corrective and preventive actions, and prevention of recurrence.

Monitor, analyse, and drive improvements in quality and food safety performance through the effective management of key performance indicators (KPIs), identifying trends and implementing actions to address performance gaps.

Support and coordinate all Quality and Food Safety audits, including internal, external, customer, and regulatory audits, ensuring operational readiness and timely closure of audit findings.

Develop, implement, and monitor action plans arising from audits, complaints, non-conformances, and quality performance reviews to ensure sustained improvement.

Collaborate with Engineering, Technology, and Operations teams to support new product introductions, capital investment projects, process improvements, and the implementation of new technologies and equipment, ensuring quality and food safety requirements are embedded throughout.

Drive continuous improvement initiatives using problem-solving methodologies and Operational Excellence principles to enhance product quality, food safety, operational efficiency, and customer satisfaction.

Lead investigations into quality and food safety incidents, ensuring root causes are identified and corrective actions are implemented effectively and verified for long-term sustainability.

Support cross-functional Operational Excellence and continuous improvement projects, providing quality and food safety expertise to deliver sustainable business improvements.

Build strong relationships with internal and external stakeholders to ensure alignment on quality and food safety objectives, standards, and business priorities.

Ensure quality and food safety risks are identified, assessed, and managed appropriately, driving a proactive approach to risk reduction and compliance across the operation.

Skills and Essentials:

Degree in a Science, Food Science or related discipline is preferred

Experience working within an FMCG manufacturing environment, operations, ideally within the beverage or food industry.

Knowledge of food safety and quality standards

Knowledge and understanding of FSSC 22000 standards would be great not essential

HACCP knowledge

We are Coca-Cola Europacific Partners (CCEP), with 39,000 people serving 4…