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Job Description & How to Apply Below
Zen Residential Ltd. is a growing residential property management company proudly managing multifamily and single-family homes across
Alberta and Saskatchewan. Our team is dedicated to creating exceptional resident experiences, building strong communities, and delivering outstanding service at every property we manage.
As we continue to expand, we are looking for passionateprofessionals who take pride in their work and are committed to making apositive impact on the communities they serve.
About the Role
Reporting to the VP Leasing, Revenue and Growth, the Leasing Agent plays a critical role in driving occupancy and revenue growth across theZen Residential portfolio. This position is primarily focused on leasingactivity from first contact through to signed lease, with a strong emphasis onconversion, speed to lease, and prospect experience.
The successful candidate has strong communication,organization, and follow-up skills, with a natural ability to build rapport andguide prospects through a decision. This role collaborates closely with on-site Property Managers and the broader leasing team.
This role includes a performance-based bonus structuredesigned to reward accelerated lease-up absorption, with enhanced per-unitcompensation tied to signing milestones. Speed to lease is a primary measure ofsuccess.
What You Will Do
Prospect Communication and Lead Management
Respond promptly to all inbound inquiries via ILSplatforms, email, CRM, and phone.
Manage all prospect interactions in the CRM pipeline,maintaining accurate lead stages, notes, and follow-up tasks.
Conduct timely follow-up sequences to advance prospectsfrom inquiry through to showing and signed lease.
Deliver a consistently high-quality prospect experience aligned with Zen Residential standards.
Leasing and Marketing
Schedule and conduct suite showings and virtual tours,adapting your approach to the prospect and unit type.
Present available suites, building amenities, and community features compellingly and accurately.
Follow up post-showing with timely, personalizedoutreach to advance prospects toward a decision.
Achieve monthly and seasonal leasing targets as established by the VP Leasing.
Prioritize leases within the bonus window to maximizeabsorption and per-unit earnings.
Application Processing
Ensure accuracy and completeness of prospectiveresident applications, credit information, landlord references, and employerreferences prior to review.
Review prospect inquiries daily and schedule appointments using the lead management system.
Liaise with the Property Manager on applicationapprovals and move-in coordination.
Marketing and ILS Management
Maintain up-to-date, high-quality listings across allactive ILS platforms including Rent faster, , and Kijiji.
Flag listing performance issues, availabilitydiscrepancies, or pricing gaps to the VP Leasing.
Participate in ongoing sales training and leasingskills development as provided by Zen Residential.
Reports and Documentation
Complete traffic reports, showing logs, and relatedleasing paperwork on a weekly basis.
Maintain accurate lead and lease data in both the CRMand Yardi Voyager.
Provide weekly leasing activity updates to the VPLeasing.
Customer Satisfaction
Deliver an exceptional prospect and new resident experience from first contact through move-in.
Address prospect concerns promptly and escalationunresolved issues to the Property Manager.
Actively solicit Google reviews from satisfied new residents in the post-move-in window.
Suite Readiness and Property Standards
Ensure show suites are presentation-ready prior to all scheduled showings.
Flag maintenance or turnaround issues impacting suiteavailability to the Property Manager.
Maintain a professional, welcoming presence on-siteduring leasing hours.
Team Collaboration
Work constructively with on-site Property Managers, theVP Leasing, and the broader leasing team to meet occupancy targets.
Assist with move-in coordination as required.
Support community events and resident engagement activities as directed.
What You Bring
Demonstrated experience in sales, leasing, or acustomer-facing residential real estate role.
Strong communication and interpersonal skills with anatural ability to build rapport quickly.
High conversion orientation and comfort guidingprospects through a decision process.
Detail-oriented with the ability to manage multipleprospects, showings, and follow-up sequences simultaneously.
Proficiency in CRM platforms and property management software.
Experience with GHL and Yardi is considered an asset.
Knowledge of the Alberta rental market and AHRCcompliance considerations is considered an asset.
Professional demeanour with an unwavering commitment to delivering exceptional customer service.
Valid driver's licence and reliable transportation.
Flexibility to work evenings and weekends in alignment with prospect availability and leasing demand.
RECA licence or willingness to obtain (education reimbursement provided by Zen Residential).
Why Join Zen Residential?
Competitive base…
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