Leasing Agent

About Zen Residential

Zen Residential Ltd. is a growing residential property management company proudly managing multifamily and single-family homes across

Alberta and Saskatchewan. Our team is dedicated to creating exceptional resident experiences, building strong communities, and delivering outstanding service at every property we manage.

As we continue to expand, we are looking for passionate professionals who take pride in their work and are committed to making apositive impact on the communities they serve.

Reporting to the VP Leasing, Revenue and Growth, the Leasing Agent plays a critical role in driving occupancy and revenue growth across theZen Residential portfolio. This position is primarily focused on leasing activity from first contact through to signed lease, with a strong emphasis on conversion, speed to lease, and prospect experience.

The successful candidate has strong communication,organization, and follow-up skills, with a natural ability to build rapport andguide prospects through a decision. This role collaborates closely with on-site Property Managers and the broader leasing team.

This role includes a performance-based bonus structure designed to reward accelerated lease-up absorption, with enhanced per-unit compensation tied to signing milestones. Speed to lease is a primary measure ofsuccess.

• Respond promptly to all inbound inquiries via ILSplatforms, email, CRM, and phone.
• Manage all prospect interactions in the CRM pipeline,maintaining accurate lead stages, notes, and follow-up tasks.
• Conduct timely follow-up sequences to advance prospects from inquiry through to showing and signed lease.
• Deliver a consistently high-quality prospect experience aligned with Zen Residential standards.

• Schedule and conduct suite showings and virtual tours,adapting your approach to the prospect and unit type.
• Present available suites, building amenities, and community features compellingly and accurately.
• Follow up post-showing with timely, personalized outreach to advance prospects toward a decision.
• Achieve monthly and seasonal leasing targets as established by the VP Leasing.
• Prioritize leases within the bonus window to maximize absorption and per-unit earnings.

• Ensure accuracy and completeness of prospective resident applications, credit information, landlord references, and employer references prior to review.
• Review prospect inquiries daily and schedule appointments using the lead management system.
• Liaise with the Property Manager on application approvals and move-in coordination.

• Maintain up-to-date, high-quality listings across allactive ILS platforms including Rent faster, , and Kijiji.
• Flag listing performance issues, availability discrepancies, or pricing gaps to the VP Leasing.
• Participate in ongoing sales training and leasing skills development as provided by Zen Residential.

• Complete traffic reports, showing logs, and related leasing paperwork on a weekly basis.
• Maintain accurate lead and lease data in both the CRMand Yardi Voyager.
• Provide weekly leasing activity updates to the VPLeasing.

• Deliver an exceptional prospect and new resident experience from first contact through move-in.
• Address prospect concerns promptly and escalation unresolved issues to the Property Manager.
• Actively solicit Google reviews from satisfied new residents in the post-move-in window.

• Ensure show suites are presentation-ready prior to all scheduled showings.
• Flag maintenance or turnaround issues impacting suite availability to the Property Manager.
• Maintain a professional, welcoming presence on-site during leasing hours.

• Work constructively with on-site Property Managers, theVP Leasing, and the broader leasing team to meet occupancy targets.
• Assist with move-in coordination as required.
• Support community events and resident engagement activities as directed.

• Demonstrated experience in sales, leasing, or acustomer-facing residential real estate role.
• Strong communication and interpersonal skills with anatural ability to build rapport quickly.
• High conversion orientation and comfort guiding prospects through a decision process.
• Detail-oriented with the ability to manage multiple prospects, showings, and follow-up sequences simultaneously.
• Proficiency in CRM platforms and property managementsoftware. Experience with GHL and Yardi is considered an asset.
• Knowledge of the Alberta rental market and AHRCcompliance considerations is considered an asset.
• Professional demeanour with an unwavering commitment to delivering exceptional customer service.
• Valid driver's licence and reliable transportation.
• Flexibility to work evenings and weekends in alignment with prospect availability and leasing demand.
• RECA licence or willingness to obtain (education reimbursement provided by Zen Residential).

• Competitive base…