Director, Property Management, Station Lands

Title: Director, Property Management, Station Lands

Location: 1300 EPCOR Tower  St. NW, Edmonton

At Qualico Properties, our people make the difference. We offer an exciting place to build your career with competitive compensation and benefit packages, company matching RRSP/DPSP program, employee home purchase program and employee discounts.

Reporting to the Vice‑President, Property Management, as the Director, Property Management, Station Lands you will provide senior‑level oversight of Station Lands, including Epcor Tower, The Switch Residential Tower(s), Ground Floor Retail, and all future developments at Stations Lands, with a focus on strategic property performance, tenant relations, operational excellence, stakeholder engagement, and long‑term asset value.

You will strengthen tenant relationships, support leasing and retention objectives, oversee operational performance, and ensure property management teams, building staff, contractors, and third‑party service providers are aligned with ownership expectations and tenant service standards.

• Ensuring commercial and residential tenant relations are fostered to provide positive, professional relationships and remain informed about tenant leasing, operational, service, and occupancy needs.
• Serving as the senior relationship lead for tenants and ownership, while providing strategic support to brokers, leasing representatives, and other key stakeholders.
• Acting as the primary escalation point for tenant matters, including operational issues, active lease discussions, service expectations, and issue resolution.
• Representing ownership in tenant meetings, lease‑related discussions, and matters requiring senior‑level relationship management.
• Supporting tenant retention, renewals, expansions, and occupancy strategies in collaboration with leasing teams.
• Implementing policy as needed for the team to ensure tenants receive prompt, professional, and effective service.
• Overseeing tenant experience initiatives, communications, engagement strategies, amenity programming, and tenant‑facing services to support Class A property expectations and enhance tenant satisfaction and retention.
• Promoting a tenant‑focused, accountable, and service‑driven culture.
• Monitoring financial performance and providing senior‑level insight on financial risks, operational opportunities, and long‑term asset performance.
• Providing oversight of CAM recoveries, reconciliations, tenant allocations, commercial billing practices, and lease compliance.
• Reviewing and interpreting lease provisions related to operating costs, utilities, tenant obligations, recoveries, and service standards.
• Providing senior oversight of property performance, service delivery, building presentation, tenant‑facing spaces, and operational standards in alignment with Class A expectations.
• Ensuring operational issues, tenant concerns, service concerns, and risks are escalated and resolved effectively.

• A strong communicator; you clearly express your thoughts in conversation as well as write and present in a persuasive and influencing manner.
• An active listener; you seek to understand and listen to others in a non‑judgmental way.
• Detail oriented; you focus on detailed accuracy when dealing with a high volume of work.
• A creative thinker; you identify new ideas, techniques and opportunities to improve performance and productivity.
• A leader; you develop or improve the skills of others through effective coaching and guidance.

• Licensed with RECA.
• Post‑Secondary education in Business Administration, Real Estate, Property Management, or equivalent.
• Minimum 10 years of commercial and residential property management experience in a senior or managerial position.
• Significant senior‑level experience in commercial property management, tenant relations, or asset management.
• Experience with Class A office assets or institutional‑quality commercial portfolios.
• Prior experience working with budgets, financial statements, capital budget expenditures, forecasts, and variance reporting.
• Strong knowledge of CAM recoveries, lease interpretation,…