Property Manager

This is a hands-on role for someone who is comfortable balancing competing priorities, responding to frequent interruptions, resolving resident concerns, supporting leasing activity, and keeping the property’s financial and operational requirements on track.

• Location is 2701 Maple Way NW Edmonton.
• The property office operates Monday through Saturday.
• The schedule may include rotating weekend work and month-end work to support legally required move-in and move-out activities.
• There is no regular after-hours or emergency on-call requirement. Emergency maintenance is handled separately.
• This is an on-site position. No company vehicle is provided.
• A company laptop and mobile device will be provided.

• Serve as a primary point of contact for current and prospective residents.
• Respond to resident questions, concerns, and service needs promptly and professionally.
• Handle challenging or emotionally sensitive situations with patience, sound judgment, and effective de-escalation skills.
• Coordinate resident communications, notices, move-ins, move-outs, and inspections.
• Build positive relationships with residents from a wide range of backgrounds.

• Conduct apartment showings and property tours for prospective residents.
• Support leasing activity, applications, lease documentation, renewals, and related follow-up.
• Monitor rental advertising and help ensure available units are marketed accurately and effectively.
• Use a consultative and service-oriented approach to convert qualified prospects into residents.
• Help maintain strong occupancy and resident retention.

• Help oversee the daily operation of the 365-unit, five-building property.
• Coordinate maintenance requests and communicate with residents regarding access, timing, and completion.
• Work with contractors and service providers attending the site.
• Ensure residents receive appropriate notice before contractors or maintenance personnel enter their units.
• Conduct regular property inspections and elevate maintenance, safety, or capital needs as required.

• Monitor rent collection and follow up professionally on outstanding balances.
• Work within established processes to address arrears and support timely payment resolution.
• Monitor property expenses, contractor costs, and operating budgets.
• Contribute to the financial performance of the property through responsible cost management, occupancy support, and effective operations.
• Maintain accurate records and prepare operational or financial information as required.

• Use Yardi to maintain resident, leasing, payment, and property information.
• Maintain organized and accurate electronic records, correspondence, notices, and supporting documentation.
• Prioritize effectively in a fast-paced office where calls, walk-ins, and urgent resident needs may frequently interrupt planned work.
• Collaborate closely with the second Property Manager, maintenance team, contractors, and operational leadership.

• Previous experience in residential property management, multifamily housing, hotel management, leasing, hospitality, or another closely related customer-facing environment.
• Demonstrated sales, customer service, and relationship-building skills.
• Experience handling difficult conversations, resident or guest complaints, and emotionally charged situations.
• Strong time-management skills and the ability to shift priorities throughout the day.
• Comfort working with budgets, property expenses, contractor costs, and basic financial information.
• Experience with rent collection, leasing administration, or maintenance coordination is an asset.
• Knowledge of Yardi property management software is strongly preferred.
• Working knowledge of Microsoft Office, including Outlook, Word, and Excel.
• Knowledge of Alberta residential tenancy requirements is an asset.
• Excellent written and verbal communication skills.

• Residents receive timely, respectful, and solutions-focused support.
• Leasing inquiries, showings, applications, move-ins, and move-outs are handled accurately and efficiently.
• Rent collection and arrears follow-up are completed consistently.
• Maintenance work is coordinated effectively with residents, contractors, and the maintenance team.
• Property records in Yardi remain accurate and current.
• Operating costs and contractor spending are monitored…