Resident Services Manager

Job Responsibilities   Reporting to the Property Manager, the Residential Manager carries out the administration and execution of the day-to-day services and strategies in all assigned residential property enterprises. The Residential Manager is a highly responsible individual who enjoys a variety of operations and project management tasks all while ensuring a high level of customer service is always maintained.

Essential Duties & Responsibilities   The job duties listed are typical examples of the work performed by positions in this job
Description   Reporting to the Property Manager, the Residential Manager carries out the administration and execution of the day-to-day services and strategies in all assigned residential property enterprises. The Residential Manager is a highly responsible individual who enjoys a variety of operations and project management tasks all while ensuring a high level of customer service is always maintained.
The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.
Responsible for ensuring all property management policies, procedures, and operations are executed to First Service Residential Standards.
Oversee and participate in the full leasing process; providing training to supports and teams as needed.
Maintain a comprehensive and up to date knowledge of the property, including availability, vacancy, suite layouts, common areas, amenities, parking, etc.
Inspect all vacant suites weekly to ensure they are in Rent Ready condition.
Develop all leads including telephone and email inquiries within three hours of being received with an objective to converting to "personal tours"; conduct "personal tours" with the prospective resident outlining the features and benefits of the area, property, and the value of living at the property.
Ensure rental applications are complete and information is accurately entered into Yardi for final approval from Property Manager within 12 hours of receipt of application.
Conduct income verification and reference verification on applications
Conduct credit checks using Rent Check.
Advise applicants within a timely manner of status of application.
Facilitate the signing of all leases, schedules, assignments and addendums.
Manage the renewal and retention program.
Provide updated and accurate vacancy reports to the Property Manager upon request.
Issue and deliver notices such as violation notice, notice to enter, termination notices by approved method.
Review monthly reports as provided by Property Manager
Ensure compliance with the Residential Tenancies Act in all procedures.
Attend Community events to continue to build strong relationships within the community.
vehicle and valid Alberta Drivers Licenses is required
Education And Experience     High School Graduate;
Post-Secondary Education or industry experience required
Resident Tenancies Act knowledge required
5th Class Operator’s License Required and person liable vehicle required.
Intermediate knowledge of MS Office and aptitude to learn new software programs.
Experience using Yardi is an asset
Positive and energetic outlook, with the ability to work effectively under pressure
Strong interpersonal skills
Proven organizational skills; able to cope with changing tenant needs and deliver successful results within agreed upon time frames
Excellent verbal and written communication skills
Detail oriented; able to resolve problems using facts and sound reasoning
Disclaimer   The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.
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