FIKA Retail Lead Position

Position: FIKA Retail Experience Lead Position
Location: morinville

Join FIKA as a Retail Experience Lead and shape the future of cannabis retail. Lead operations and ensure exceptional customer service across our diverse store environments.
In this pivotal role, you'll open and close locations, overseeing daily functions and supporting your team. The Retail Experience Lead should demonstrate extensive knowledge of retail principles, strong leadership skills, and a commitment to customer satisfaction. Provide ongoing education to staff while addressing customer needs swiftly and efficiently.

Key Responsibilities:

• Supervise store activities and manage cash operations

• Assist in onboarding and training of new employees

• Enhance customer relationships while suggesting new products

• Implement sales strategies to achieve team goals

• Escalate team issues to store management promptly
Requirements:

• 2+ years of relevant retail sector experience

•

Required:

High school diploma or GED

• Strong skills in conflict resolution and negotiation

• Proven record in customer service excellence

• Clear criminal history and cannabis certification needed
Lead by example at FIKA and impact the cannabis retail environment positively.
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