Store Manager, West Mall ; Downstairs

Overview:

At Saje Natural Wellness, we're nature's original farmacy, blending the superpower of plants so you can remedy real life, naturally. And like nature, we're continually growing! As we continue to build our team, we're seeking talented people to join us: in our stores, support offices, and distribution centres. We are a purpose-driven, people-first organization where collaboration, innovation and entrepreneurial mindsets thrive.

We look for individuals who have drive and warmth, agility and passion, and keep customer experience at the centre of everything they do.

At Saje, you’ll connect with a dynamic community and make positive impact. Join our team and grow your career at Saje, alongside the most talented, hard working, and kind-hearted people out there.

Reporting to the District Manager, Store Managers (SM) drive our mission first-hand with our customers: you connect people to the healing power of plants so they can live their life to the fullest, naturally. To do this, you'll lead the Saje Experience with your team and ensure its delivery to each and every customer, guiding their wellness journey through product demos, deep education and tailored recommendations.

The SM is accountable for leading key aspects of their store's business and is responsible for the profitability and productivity of thier store. By attracting, leading and developing Team Members, the SM drives key business results and ensures that all aspects of the in-store experience are delivered consistently and in alignment with our commitment to providing our community members with excellent service and spreading wellness.

To support this, the Store Manager focuses on People, Operations, Visual Merchandising, Community Outreach and other levers to build a strong, profitable business.

All Saje Team Members are responsible for contributing to Saje's culture and maintaining a positive work environment for themselves and their peers.

• Authentically connect with customers and deliver consistent and exceptional service following the standards of our sales model, the Saje experience.
• GPOP (Get Product On People) to demonstrate our product, both inside and outside of the store, to drive awareness and understanding of Saje.
• Educate on our products and on 100% natural wellness, to make wellness easy, accessible, and inclusive for all.
• Make bold recommendations to support the wellness needs of our customers, building baskets to create and expand on health habits centered on our products.
• Contribute to a team environment where all Team Members consistently experience a sense of belonging and inclusion.

• Be accountable to your part in driving the commercial goals of your store and our business, and work as a team to achieve and exceed performance targets.
• Generate business results and achieve key KPIs including revenue and comp growth goals, AVS, IPT, traffic, conversion, and loyalty program growth.
• Ensure Team Members are equipped with the product knowledge they need to make intentional recommendations for Community Members.
• Uphold presentation standards and assess and action merchandising opportunities in order to elevate the in-store experience.
• Take a proactive and innovative approach to growing the business through community outreach.
• Create annual and quarterly strategic plans to support the growth of the business.

• Inspire and uplift your team through coaching, collaboration, and by embodying our core values.
• Create a team environment where all Team Members consistently experience a sense of belonging and inclusion.
• Attract, hire, and train and develop Team Members who are committed to exceptional customer service and sales performance.
• Administer Performance Reviews, goal setting, and deliver feedback regularly.
• Establish and maintain key communication rhythms including Team Meetings, regular connects with Assistant Store Manager, and weekly, monthly and quarterly business updates.
• Engage, develop, and retain top talent by leveraging their expertise and unique skillset.

• You’re comfortable working in…