Operations Manager; Wetaskiwin

Reporting to the Senior Director of Franchise, the Franchise Operations Manager will be responsible for providing Operations and Merchandising support to Brick Franchise stores across the country.

Store visits will be required for new store openings, store closings or conversions, or stores not meeting the requirements as set out.

Brick operation and merchandising policies and procedures will be reviewed to ensure the franchise stores are considered and communicated to all Franchise stores via emails or conference calls.

Operational training, including daily balancing, monthly balancing, inventory balancing, sales tax and surcharge remittances, expense statements, and PAD notices, will be given to all new owners as part of the new store opening process.

The position will oversee five franchise locations.

• Review daily reporting and communicate to stores
• Communicate with stores not performing to minimum standards to drive consistency and performance
• Support operational improvements in stores through training and leadership
• Support stores or bookkeepers with any balancing issues, or expense statement issues as required
• Support stores with any procedural questions as they arise
• Provide answers to Operational or Merchandising questions to Franchise Regional managers
• Unlink Franchise IST from incoming POs as required
• Provide weekly Franchise IST reports to ensure stock ordered hasn't been unfilled by corporate stores
• Pull Whirlpool invoices from True Commerce weekly and post to stores in ARUTI; review Franchise zero‑cost report monthly and post as required in ARUTI; review MKS MCR report for MCR not properly keyed
• Send King and State monthly sales by location and MKS MCRs to owners and bookkeepers
• Review TGW events from previous month and reclassify to stores or other departments
• Review and post submitted furniture repairs, commission adjustments, corrections, etc. to the folder on the franchise drive
• Post the Franchise purchases, returns, credits, repairs, and Whirlpool purchases by location to the YTD worksheet and distribute to the regional team for review
• Ensure operations roll‑outs and consistency among locations
• Work with Sales Audit and balancing to investigate discrepancies in stores with refunds or other questionable transactions as required
• Communicate all DSU nationally
• Partake and travel to assist in new store openings, store visits, etc.
• Attend Corporate Operations Conference calls weekly
• Complete all return/damage credits for each region
• Attend each regional team conference call weekly
• Assist stores under achieving in Audit scores

• Minimum high school diploma
• 2‑3 years leadership experience
• Proven track record in operations and customer service

• Full understanding of customer accounts and daily balancing
• High level of producing results through follow‑up and accountability
• Desire to promote an extreme level of excellence, pride, and store detail
• Ability to motivate and lead store owners and management teams
• Ability to develop staff through coaching, mentoring, and training
• Excellent time management skills and work ethic
• Capability to work under pressure and handle multiple tasks
• Proven ability to manage a wide variety of assignments at once and manage competing deadlines
• Clearly communicate company policies, direction, and expectations; willingness to travel

• Versatile and comprehensive benefits package, including Health, Dental, and Paramedical Services for you and your family
• Competitive remuneration package that will commensurate with experience
• Career progression potential with ongoing personal and career development
• Employee discounts
• Diverse and dynamic environment to showcase your leadership talents

The Brick is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process.

If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to