Store Manager - West Mall

Store Manager
- Full Time (Edmonton
- West Edmonton Mall)

• Edmonton
• Full-Time

As the Store Manager you will manage client service, sales, overall productivity, visual merchandising, operations, and people management functions of the store. You will ensure adherence to store and district goals, operational excellence, and alignment with company concepts and culture to drive maximum profitability and compliance with company goals and priorities.

• Meet minimum sales requirements based on store volume (corporate goal)
• Provide exceptional client experience by executing OAK+FORT Sales Culture
• Build and manage client relationships through client database recording
• Be a brand ambassador by keeping up with new arrivals, product knowledge, and wearing current merchandise
• Provide industry knowledge through awareness of products and prices in the market
• Drive sales through OAK+FORT eCommerce purchases and social media platforms
• Maximize sales during special events and customer services
• Ensure store team processes cash desk operations with engagement, efficiency, and accuracy
• Respond and appropriately resolve customer complaints and service opportunities

• Source and hire top candidates to build a high performing team
• Build our team by welcoming and onboarding new employees
• Build and maintain relationships with store team, peers, and relevant partners
• Train and develop high performing staff to maximize productivity
• Provide timely feedback and active informal training to staff
• Inspire and motivate team through demonstrating leadership qualities
• Ensure staff are adhering to OAK+FORT Sales Culture and service expectations
• Initiate and communicate team objectives and updates with Management team and corporate partners
• Partner with District Manager to evaluate and dismiss underperforming staff
• Support internal growth through promoting high performing staff
• Host staff meetings as necessary and participate in monthly Manager’s meetings

• Participate in training and execution of floor management
• Ensure the right quantity of stock is in the right place at the right time
• Maintain proper presentation of merchandise in accordance to corporate directives
• Oversee stock room set-up and organization
• Ensure Stock Team ships and receives merchandise with accuracy and efficiency
• Support cleanliness and maintenance of physical store to create a safe and comfortable shopping experience
• Adhere to loss prevention policies to prevent external and internal theft
• Create weekly schedules to maximize sales, eliminate wastage, and ensure the right quality and calibre of staff are working

• Retail leadership experience leading a similar volume location
• Ability to influence and drive results through others
• Strong business acumen and ability to manage P&L
• Ability to communicate and coach effectively
  
  Adaptable and resourceful
• Focus on people development and career growth
• Present ideas and recommendations in a professional, organized, and logical manner

• Bonus + commission program
• Extremely generous employee discount starting from day one
• Health and dental benefits (for eligible positions only)
• Paid vacation time off (for eligible positions only)
• An opportunity to be a part of our growth journey
• Access to training and development programs
• Work amongst an exceptionally talented team

OAK + FORT is an Equal Employment Opportunity employer. We are committed to providing a respectful, diverse, and unique approach to hiring individuals in the communities in which we operate – allowing each person to be their authentic selves. Our hiring commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic.

Requests for accommodation due to any disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture team. Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location.