Processing Centre Advisor – Child Care Programs

Job Description
Job Title

Child Care Assessor / Representative (Hybrid) – Government of Alberta

Processing Centre Advisor – Child Care Programs

Location

Edmonton or Calgary, Alberta (Hybrid)

Client

Government of Alberta – Education and Childcare

Employment Type

Contract

Positions

8

Job Summary

The Government of Alberta is hiring Child Care Assessors/Representatives to support the delivery of Alberta's Child Care Subsidy Program, Child Care Family Portal, and Canada-Alberta Early Learning and Child Care initiatives. This client-focused role involves assessing applications, determining eligibility, providing customer support, resolving complex issues, and ensuring accurate program administration while maintaining confidentiality and compliance with government policies.

Key Responsibilities

• Review, assess, and process child care subsidy applications, renewals, and amendments.
• Determine client eligibility by reviewing financial and supporting documentation.
• Respond to inquiries via phone, email, and online channels.
• Guide families and childcare providers through program requirements and online services.
• Investigate and resolve application, eligibility, payment, and system-related issues.
• Maintain accurate records and ensure compliance with privacy and information management standards.
• Collaborate with internal teams and external stakeholders.
• Support operational improvements, testing, training, and special projects.
• Deliver professional, empathetic, and client-focused service.

Requirements

Required Qualifications

• High School Diploma or GED.
• Minimum 3 years of customer service and/or retail experience.
• Minimum 2 years researching documentation to determine appropriate resolutions.
• Minimum 3 years working in a fast-paced environment.
• Minimum 3 years prioritizing work in a complex environment.
• Strong analytical, organizational, and communication skills.
• Ability to interpret policies, procedures, and legislation.
• Experience handling confidential information professionally.

Preferred Qualifications

• Diploma, Certificate, or Degree in Office Administration or a related field.
• Experience navigating multiple computer systems simultaneously.
• Call centre/customer support experience.
• Government, benefits administration, or eligibility assessment experience.
• Experience supporting clients through complex or sensitive situations.
• 4+ years of experience in a similar administrative or assessment role.

Work Schedule

• 36.25 hours per week
• Monday to Friday
• 8:15 AM – 4:30 PM (Alberta Time)
• Hybrid work arrangement
• Candidates must reside within one hour of Calgary or Edmonton
• Office attendance may be required up to 5 days per week based on operational needs.

Security Requirements

Successful candidates must complete:

• Level 2 Enhanced Security Screening
• Criminal Record Check
• Financial Management Risk Indicator Screening (FMRIS)

Required Skills

• Customer Service
• Eligibility Assessment
• Program Administration
• Case Management
• Administrative Support
• Document Review
• Analytical Skills
• Problem Solving
• Data Entry
• Multi-System Navigation
• Call Centre Support
• Microsoft Office
• Communication Skills
• Time Management
• Attention to Detail
• Confidential Information Handling
• Team Collaboration

Requirements

Required Qualifications High School Diploma or GED. Minimum 3 years of customer service and/or retail experience. Minimum 2 years researching documentation to determine appropriate resolutions. Minimum 3 years working in a fast-paced environment. Minimum 3 years prioritizing work in a complex environment. Strong analytical, organizational, and communication skills. Ability to interpret policies, procedures, and legislation. Experience handling confidential information professionally.

Preferred Qualifications Diploma, Certificate, or Degree in Office Administration or a related field. Experience navigating multiple computer systems simultaneously. Call centre/customer support experience. Government, benefits administration, or eligibility assessment experience. Experience supporting clients through complex or sensitive situations. 4+ years of experience in a similar administrative or assessment role.