Job Description & How to Apply Below
La Senza sales associates deliver a best-in-class, captivating, branded customer experience that builds loyalty and enables consistent sales and profit growth. They drive personal sales, live our values, represent the brand and demonstrate the La Senza selling model and behaviours.
Role and Responsibilities:
Focused on building new and lasting customer connections, delivering highly satisfying customer experiences and consistently leading the La Senza selling model with confidence, passion and expertise for the brand
Responsible for creating a shopping experience that is effortless, inspiring and productive through expert product knowledge and cultivating relationships with customers to develop customer loyalty
Promote and display teamwork across all areas to ensure the customer’s journey is seamless
Process customer transactions, returns or exchanges accurately and efficiently and create lasting customer impressions
Demonstrate knowledge and insight regarding inventory availability, customer requests and provide feedback on the product to store leadership
Understand, adhere to and reinforce brand standards
Reinforce all activities related to providing a safe working environment
Maintain an awareness of loss prevention by supporting a culture of honesty and connecting the links between customer service, associate engagement and shrink
Assist with merchandise preparation for sales floor replenishment including ensuring merchandise is accurately priced in accordance with markdowns, markups and promotions
Replenish merchandise to standard to create a full and abundant store, ensuring visual displays are maintained according to standards
Key Success Criteria:
Embraces the organization’s mission
Meets defined availability criteria, including evenings, weekends and non-business hours
Ability to work as part of a team
A genuine desire to provide excellent customer service
Excellent listening, organization and follow through skills
Ability to connect with and relate to customers and build meaningful relationships
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Position Requirements
10+ Years
work experience
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