Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.
As an Operations Lead, you embody a whole-store mindset and are integral to supporting the Store Leadership team. You play a critical role in facilitating meaningful experiences for both customers and team members, and inform and energize our teams to do their best work and contribute to operational excellence.
Responsibilities- Ensure the store complies with Apple values and policies, such as privacy and environmental initiatives, while maintaining a culture of operational excellence.
- Gather, interpret, and share data with the leadership team to strategize, recognize successes, and identify opportunities for improvement.
- Manage preservation work order tasks and supply budget in compliance with Apple standards.
- Ensure all applicable health and safety standards are being met, including maintenance and testing of life-safety and health systems.
- Coordinate partnership with the Operations team and Technology and Merchandising Pro to ensure store technology and demos meet Apple Retail standards.
- Energize, inform, and align team members with store performance goals, priorities, and communication.
- Address time-sensitive team member feedback, questions, and concerns, escalating issues to Store Leadership as appropriate.
- Address operational needs including opening and closing procedures, cash management, and overrides.
- Contribute to an inclusive environment by respecting differences and demonstrating Apple's values of inclusion and diversity.
- Available to work a schedule based on business needs including nights, weekends, and public holidays.
- Able to lift and carry product to various locations within and near the store.
- Experience in retail or sales, or related work experience.
- Experience mentoring or leading others personally or professionally.
- Proficient in written and spoken English.
- Ability to motivate others to achieve performance goals through open dialogue, collaboration, and recognition.
- Ability to resolve conflict and settle differences in productive ways.
- Ability to work in a fast-paced environment and make timely decisions using analytics, experience, and judgment.
- Excellent attention to detail and organization skills.
- Ability to work autonomously and take initiative without close supervision.
- Basic understanding of business productivity software such as Numbers or Excel.
Experience in retail or sales; experience mentoring or leading others; proficiency in written and spoken English; ability to lift and carry product.
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