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Job Description & How to Apply Below
Location: Nisku
Elevate guest experiences as a Guest Services Team Member at Pilot Company. Lead cashiers, manage transactions, and engage customers in a fast-paced travel center environment.
As a Lead Guest Services Team Member, you will oversee transaction processing while modeling behaviors that align with Pilot Company's commitment to service excellence. This role requires proactive customer interaction, alongside effective conflict resolution and team management during shifts, creating a supportive atmosphere for guests and team members alike.
Key Responsibilities:
• Manage a shift of cashiers for smooth operations
• Ensure compliance with merchandise sales guidelines
• Promote products through effective selling techniques
• Address guest issues following company procedures
• Support cleanliness and organization of travel center areas
Requirements:
• Prior knowledge of retail operations is essential
• Excellent customer service abilities are required
• Must work a flexible schedule including holidays
• Strong computer and calculator skills needed
• Background check is mandatory
Contribute to an outstanding customer experience at Pilot Company by utilizing your leadership and service skills.
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