Store Manager, Retail & Store Manager

Job Description

Position Overview

Reports To:

District Manager

Co-Manager, Assistant Manager, Key Holder, and Store Associates

• Recruitment & Retention:
  Network, recruit, hire, develop, and retain high-quality management and associates to fill store profiles and support succession planning.
• Performance Management:
  Set annual goals, administer performance reviews, and develop all direct reports.
• Training & Development:
  Train, develop, and provide ongoing feedback and coaching on product knowledge, selling skills, visual merchandising, and delivering an exceptional customer experience.

• Customer Service:
  Ensure an excellent level of customer service is a priority at all times by consistently executing and achieving the Customer Experience through regular assessment, coaching, and follow-up with the team.
• Leadership:
  Maintain visibility and lead by example on the selling floor to answer customer questions and support all selling functions.
• Visual Merchandising:
  Implement all visual merchandising standards, directives, promotions, and maintain overall cleanliness and organization of the sales floor and stockroom.

• Sales Goals:
  Meet or exceed profitability expectations for the store in sales, payroll, shrink, and conversion.
• Strategic Execution:
  Create and execute strategies to maximize store sales and control expenses.

• Payroll Management:
  Meet all payroll expectations.
• Loss Prevention:
  Control company assets by meeting all loss prevention measures.
• Policy Compliance:
  Execute and comply with all company policies and procedures.

• Decision Making:
  Use sound judgment when making decisions.
• Communication:
  Maintain excellent communication skills.
• Integrity & Respect:
  Act with integrity and respect.
• Adaptability:
  Adapt to changes required by the business.
• Multitasking:
  Ability to handle multiple tasks simultaneously.
• Additional Duties:
  Assume and complete other duties as assigned by the supervisor.

• Minimum two years of store manager experience with a proven track record for driving sales and profit results and training and developing a team of individuals.
• Proficiency in personal computer use and detailed report analysis.
• High school education or equivalent preferred.
• Ability to perform heavy lifting in excess of 30 pounds.
• Ability to stand for a minimum of eight hours during scheduled shifts.

GUESS Factory

3970

1 Outlet Collection Way, Suite 441 - Edmonton, AB